A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H., Valparaíso )

 

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I have used you to order flower arrangements for our business for a while now, and it's now time for me to order flowers for personal reasons. I had never gone past all of these business appropriate arrangements, so it was interesting to see what the differences were for the bouquets that are a bit more romantic. I'm going to need some advice on how to talk to the women here, but I know I'm ready, and I know that I can count on you to deliver my message to her.(Timothy R. , Istanbul , Turkey)

 

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I’m incapacitated so don’t leave the home often. Your staff are always wonderful to me, patient and helpful both when I order and when you deliver. Your gift baskets in particular help to brighten up my home and always impress my visitors.(Geena Roderick, Washington DC )

 

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OK, you now have a customer for life. Yes, I said for life. I am so pleased with what you did for my sister's birthday flowers and balloons that I can't imagine ordering from anyone else.(Tarinda R., Zagreb )

 

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It wasn’t until we visited your florist shop that I realized how flowers can make an occasion that extra bit special.(Matthew Rose, Norfolk VA )

 

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Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B., Appleton WI )

 

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My four year old daughter sent me the most wonderful flowers – now every time she walks past your florists she demands that I by her some!(Robson Sheffield, Corpus Christi TX )

 

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I’m such a dope. I must be the last woman on earth to forget an anniversary. I didn’t really consider flowers as a gift for my husband, and it was so last-minute. You people really came through for me. And... SHOCK!!! My husband really liked the flowers!(Juanita H. , Chattanooga TN )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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I always try to use FTD when I can, but I usually look for someone who will be able to handle my orders correctly on a consistent basis. Well, I've found you, so I'm more than pleased to see that you also use FTD. I am looking forward to ordering now that I've found a good business partner.(Francisco D., Wichita KS )

 

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