I order from you all the time, and now I know why. I have to tell you that I was away on business recently and stopped into a flower shop near the hotel instead of ordering online. I ordered the same arrangement I usually get for each of my six nieces, Irises and white roses, but this time the flowers were not nearly as impressive. I got a call from my sister asking if I didn’t put as much thought into my gift for her daughter this year. I’ll never stray again, I promise!(Dara J. , Victorville CA )

 

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I did some comparative shopping before I bought any flowers. It was my mother's birthday, so they had to be perfect. In my research, I came to the conclusion that your service is the best. I wanted you to know that I didn't just "come across" your site or your company randomly. I looked at all the FTD affiliates, all the choices I could have made. But I made an informed choice to order your flowers for my mother because yours had the best selection at the best prices. I'm very glad I used you, and so is my mother. (Gloria N., Merced CA )

 

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I knew I could trust you! I had the misfortune to be able to order a funeral arrangement from you. I’d been giving out your flower bouquets to everyone I could think of and had been totally satisfied with the deliveries. I didn’t know you guys did specialty funeral stuff, though. My grandmother had a long and wonderful life, and her funeral was more like a wake and a going away party. Is it terrible that I said that? Anyway, I appreciate what you did in getting all of the flowers to us, and I just wanted to say thanks.(Frances H., Waco TX )

 

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I’ve ordered my grandmother's birthday flowers from you following the lovely Thanksgiving flowers you did for us.(Shawna Erskine, Portland OR )

 

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The way my family celebrates Christmas, you would think it was Festivus. My dad always tries to challenge someone to wrestle and we have a tinsel lined pole in the back yard that I used to practice tetherball on. I don't know if my parents have developed a sense of humor or we're all really warped. I'm glad I was able to bring some semblance of normalcy into Christmas, though, with the flowers that I sent ahead of time. They made the day seem warmer somehow and somewhat less bizarre.(Steven J. , Fresno CA )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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I was going to send just flowers, but I saw the fruit baskets on your website, and I thought why not? My family is in Buffalo, and they don't get a lot of fresh fruit in the winter. Boy did I hear about how much they liked it!(Catherine L., Peoria IL )

 

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It'll be a couple of months now, and my daughter-in-law has mentioned the anniversary flowers I sent to them every time we've spoken. It really helped break the ice for us, and I think my son appreciates it even more than we do.(Jen K. , Davenport IA )

 

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Every year I have had a problem with the centerpiece to the Thanksgiving table. Well, problem no longer, because the centerpiece was right there on your website waiting for me to order it. I loved it when I saw it, and so did my guests when they arrived. You seem to have a sixth sense about Thanksgiving, because it was entirely appropriate.(Jaqueline W., Vacaville CA )

 

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Let me paint a picture for you guys who just royally screwed up with your women. Do you say I'm Sorry, or do you say I'm Sorry with flowers? Which do you think works better? Hmm? Try it even when you haven't done anything. Mark down the response as an experimental effect and then try it again in a couple of months. Trust me. This stuff is science. Oh, by the way, the flowers you people deliver are terrific.(Lucas L. , Jaffa , Israel)

 

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