I don't know if you keep records on these or if you remember me or anything like that. My name is Kathy [U....] and I sent a note to you about two weeks ago that I thought your ordering system was nice before I ever sent anything. Well, let me say that the delivery of the flowers to my parents in Oregon was just as satisfying as the ordering process. The blooms were wonderful and they're still wonderful these two weeks later. My mother thanks you also.(Kathy U. , Mission Viejo CA )

 

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The flower bouquets were very well received, thanks for your usual prompt and efficient flower delivery service.(Andrea Vincent, Bakersfield CA )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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Thank you for being so calm and understanding. And I’d like to apologize to Heather, who took my call. There was a problem with my credit card and I really freaked out. All of the emotion surrounding my husband’s funeral just came roaring out at that moment, and then to have my credit card stop working was just too much. This was three months ago, and I am only now coming to terms with the whole thing. But I wanted to apologize to Heather, who was gracious enough to let me vent at her and smart enough to take care of the problem on the spot.(Katherine L. , Mayaguez PR )

 

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You gave us unrivalled customer service, and I’d like to thank you personally for the Chrysanthemums you sent – it gave us the chance to see my sister smile again.(Amanda W. Burniston, Wichita KS )

 

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The bar I’ve just started working in takes a flower delivery from you once a week to liven the place up a bit and stop it seeming so masculine – I’d like to thank you personally however, it makes the place so much bearable to work in!(Susan Manley, Toronto Canada )

 

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I send a lot of gifts back home. But nothing is easier and more satisfying than sending flowers via your web site. I can't believe that you have such a worldwide presence to be able to deliver your flowers as efficiently inside the U.S. as outside. But that's exactly what you do.(Christine V., Odessa TX )

 

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I surfed over to your website and thought it was a great idea. But I didn't order anything. I then went away for a while and then came back and then went away again. I don't exactly know what made me order from you the first time. I think it was how easy it was to order and send something anywhere. I didn't order from you for so long because I didn't know if it would be good idea or not. That was about a year and eight orders ago. I'm so glad I finally took the plunge because you have been great about everything.(Mark S. , Camarillo CA )

 

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You have to tell me your secret. How come my delivery of flowers arrived right on time when others didn't arrive at all? I assume we all used FTD affiliated places, but only I used you. There was a snowstorm and not even the phones were working. I didn't even know they had arrived until a couple of days later when my friend called around to let everyone know she was OK. I had to write and tell you that.(Eliza N., Lexington KY )

 

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I was so relieved when I heard that the flower delivery was on time for my grandparents' anniversary. I wasn't able to be there, but the flowers showed I was there in spirit.(Pauline V. , Jackson MS )

 

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