Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B., Appleton WI )

 

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There’s a big smile on my granddaughter’s face because her birthday present arrived before her grandma did. The flowers were so big and bright, and beautiful, almost as big as she was! I got a lump in my throat when I saw them together, and that’s why I’m writing to you. You should know that people appreciate what you do.(Shirley H., Lorain OH )

 

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I would like to thank you for the flowers that you arranged to be sent to my mum on Mother's Day. They made it a very special one, not least because this year I was there!(Damon Keane, Greensboro NC )

 

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I guess I always thought that sending flowers from different places was all the same. You're all hooked into that FTD thing, aren't you? Well, I'm here to say that not all flower delivery places are the same. I've tried other places and their level of service has not been nearly as high as yours is.(Ryan W., Victoria TX )

 

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My great-grandmother’s funeral was much more sober than any other funeral I’ve been to (to many of them), and I couldn’t figure out why. Finally, it dawned on me, the flowers were wholly inappropriate for the setting. They were the whole color, the wrong style, and too ostentatious for the scene. I found out that the person in our family who normally orders the flowers (from you) had asked someone else to do it this time, and he ordered from someone else. While I don’t blame this other company entirely for the inappropriateness of the flowers - because he’s pretty much a dullard about these things - I am positive that had he ordered from you things would have been different.(Ellie O., Lewiston ME )

 

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You delivered a very tasteful and elegant Expression of Love vase full of roses to my sweetheart back in Tacoma, WA about three weeks ago. It makes me believe that this long-distance relationship is going to work out with her when I get calls and e-mails about how much emotion just a simple gesture like this brings up in her. It makes me feel like we have something very special between us even though we're separated by hundreds of miles. Thank you for helping.(Louis L., Reno NV )

 

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You should be very proud of the job you and your staff does in order to get everything just so. If the quality of your flowers and the promptness of delivery is any indication, your organization is something to be admired. You understand how business works, and I appreciate that my corporate gifts will be delivered and ultimately received in the spirit in which they were intended. I mean to say that since you are an Internet business, you are able to understand how other Internet businesses work and how much of an impression needs to be made in order to get and retain clients.(Angie D., Portsmouth NH )

 

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The production of “Romeo & Juliet” I recently directed demanded 16th century Verona be recreated on stage, and your flowers helped us evoke this time and place perfectly. Your flower delivery person knew exactly what to do, you have our highest compliments.(David York, Baltimore MD )

 

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I was there to see the flowers that I sent to my sister after she bought her first house. The colors were so dazzling, much more so than I thought they would be. And it turned out that they lasted a long time also.(Lulu P. , Charlottesville VA )

 

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I told my mom to order flowers for her anniversary after I had such a good experience with mine. She doesn’t like the Internet, but I guess something about you agreed with her, because she was so pleased with the flower arrangement she got.(Tammy D., Lewiston ID )

 

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