My father is a steadfast Welshman, despite being an ex-pat, and you very generously arranged a flower delivery of daffodils on St. David’s Day. He hasn’t stopped talking about it ever since, and has even rejoined the local male voice choir! You made an old man very happy, thank you from all of us.(Phil Rees, Arlington TX )

 

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Hmmm. This is the third time this has happened. I got what I thought was a small, unobtrusive bouquet of flowers for my girlfriend. When they arrived, they were so spectacular that she thinks I’m now made of money. What kind of a corner did you paint me into? Seriously, there should be a warning.(Danny T., Green Bay WI )

 

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It's so fantastic that I can call up your website, where you're based in the States, and have you deliver a couple of plants to a great friend in L.A. on the occasion of completing her chemotherapy. I love that you're actually in the U.S., and that I can send gifts directly to other people over there with a kind of confidence one normally doesn't feel when using the internet. I appreciate it deeply and thank you for doing such a wonderful job.(Mary K. , Bray , Ireland)

 

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After sending a number of flower orders with you, I am compelled to ask how you make each one of them special. I have ordered the same arrangement more than once and each time the arrangement was unique and beautiful each in its own sort of way. There's no mass production involved. Thank you for being unique in your industry(Luanne W., Bay City MI )

 

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I would like to thank you for the flowers that you arranged to be sent to my mum on Mother's Day. They made it a very special one, not least because this year I was there!(Damon Keane, Greensboro NC )

 

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I’ve ordered your Christmas flowers as my mother is constantly recommending your florist!(Rhys Kumar, Seattle WA )

 

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Thank you for your quality and high standards. I see my mother about every three weeks. Mother's Day was a surprisingly nice affair, with my white roses gleaming in the sunlight on my mother's antique sewing table in the solarium. Three weeks later, they were still there - buds open, but looking just as white and wonderful as they were earlier. (Jenn I. , Jackson MI )

 

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I was amazed at the sheer amount of choices for just Sympathy on your site. They are all so lovely and wonderful. I especially like your white baskets. Don’t take this the wrong way, but I hope I never have to use too many of them. One brother in the hospital was enough.(Pauline S., Spartanburg SC )

 

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I love to have flowers around my flat when I’m entertaining but my recent accident has left me unable to walk as much as I would like. Your delivery girl has been fantastic and considerate, as has the staff on the end of the phone. When I’m fit and well I’m coming down to your flower shop to thank you all personally.(Christina Middlemas, Kansas City MO )

 

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The flower bouquets my husband ordered for my birthday were jaw dropping!(Laura Tonlin, Hialeah FL )

 

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I just wanted to say that my mother loved the plant basket you sent to her. She goes on and on about it now and I can hear the lump in her throat over the phone. I wish I could have been there, but the gift was the next best thing.(Susanne A. , Laredo TX )

 

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My great-grandmother’s funeral was much more sober than any other funeral I’ve been to (to many of them), and I couldn’t figure out why. Finally, it dawned on me, the flowers were wholly inappropriate for the setting. They were the whole color, the wrong style, and too ostentatious for the scene. I found out that the person in our family who normally orders the flowers (from you) had asked someone else to do it this time, and he ordered from someone else. While I don’t blame this other company entirely for the inappropriateness of the flowers - because he’s pretty much a dullard about these things - I am positive that had he ordered from you things would have been different.(Ellie O., Lewiston ME )

 

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I was astonished to discover I can order a flower delivery internationally!(Stephen Scorer, Cleveland OH )

 

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I was traveling in Asia last year when I heard by email that my grandmother had died a few days before. As I was remote and had no time to book a flight, your online flower delivery service came in perfectly for me to send flowers. I was able to be at her funeral in spirit if not in thought.(Allyson L. O'Donal, Lubbock TX )

 

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I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V., Prescott AZ )

 

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There's something about giving flowers that makes it worthwhile to be friends with people. That sounded strange. But I guess in a way it's true. I was struck by this sentiment when I looked at how your website was organized. There are many different types of arrangements and many different arrangements within those types. It got me to thinking about how people react to flowers and how they react to the people who send them. I think you've tapped into something here, about how people react to flowers and in what context they receive them probably affects how they are received. Not good vs. bad, but professional vs. romantic. That kind of thing. I think you are doing a great service by causing people to think about these things.(Jessica O. , Florence AL )

 

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Thank you for treating the funeral of my cat with all the seriousness of a person's funeral. I went to several flower shops in my neighborhood and I got all manner of inappropriate comments. I appreciate that it doesn't matter what the occasion is, that I know you'll do a good job.(James H. , Glens Falls NY )

 

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