My father is a true Scot, and you very generously arranged a flower delivery to his Aunt in Edinburgh on the anniversary of the battle of Bannockburn. He's still astonished he could order the flowers online, let alone that they made it to Aunt Joan’s!(Sandra Brownlee, San Diego CA )

 

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Our bank used to be a dull, dour environment until our new manager insisted we take it in turns bringing flowers to work each week. Unfortunately I forgot so rang you for a quick delivery. The lady on the phone was very good and understanding and we had fresh flowers in under 90 minutes!(Alisha Alhab, Bakersfield CA )

 

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I've been a customer of yours for almost two years and I can't think of a time when one of my orders was messed up just a tiny bit. I have worked with a lot of companies like yours for different products, and I can't think of a single other one that I can say that about. Flowers either must be very easy or your flower services must be very good.(Allie I., Tuscaloosa AL )

 

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I ordered roses from you for her when we first met, I ordered roses from you when we were dating, I ordered roses from you when we got engaged, I ordered roses from you when we got married, I ordered roses from you when we had our first baby, and our second. You've been a part of our lives for many years now, and your presence on the Internet has been a wonderful blessing for our family. God bless.(Horace J., Jacksonville FL )

 

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I've always found many small shops highly suspect when it comes to real business communications. I don't know how large or small you are, but I suppose the proof is in the pudding. It's very difficult to do the little things correctly all the time, but somehow you manage it, and for that you have my admiration... and my business. I especially appreciate your professionalism and the way you take everything you do seriously enough to be appropriate for B2B.(Betty Jo O., Brooksville FL )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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Thank you for getting everything about my Mother's Day flower order right. My mother-in-law is a (ahem) terror about her relationship with my husband. I know the flowers that I sent to her probably won't change that. But my father-in-law called to say that her wife absolutely went gaga over them. Even she couldn't find flaws with how they were delivered or how they looked or the thought behind them. This could have only happened if you got everything right. (Mother's Day)(Heather M. , Pine Bluff AR )

 

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My best day this year was seeing the look on my five-year-old's face when she saw the giant package of flowers that my father sent to her on her first day of kindergarten. They arrived early, to my surprise, so that Linden could see them before she went. It was a special start to a special day, and she wanted to bring them to let the rest of the class enjoy them. By all accounts, they did. I don't know if this would have been possible with another flower distributor, but I'm glad they were possible with you. I sent my thank you's to Linden's grandfather, and now I'm sending you my thank you's.(Ashley E., Williamsport PA )

 

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I can't believe you have same day delivery. I've actually done it a couple of times and I still can't believe it. At lunch, I ordered a vase with red roses for my husband. And he got them while he was still at work. You people are incredible. Thank you!(Bev I. , Newark OH )

 

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After sending a number of flower orders with you, I am compelled to ask how you make each one of them special. I have ordered the same arrangement more than once and each time the arrangement was unique and beautiful each in its own sort of way. There's no mass production involved. Thank you for being unique in your industry(Luanne W., Bay City MI )

 

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