I wanted to give you some feedback. I don't have any feedback, though. My only feedback is to say that sending flowers is very easy and very little trouble. I can send gifts to China and America in the same order. It is a crazy world, but it is good that I can do this through you. (Ravin U., Kuala Lumpur )

 

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I'm addicted. I admit it. My name is Christine and I'm a floraholic. I send flowers for any old occasion and I'm not ashamed to admit it. Last month I sent flowers to my friend on the occasion of purchasing a new car. I know I have a problem and I'm working on it. But with your help I think I can get through it.(Jen S., Mauldin SC )

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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I like that you use FTD and UPS, two organizations that I have always admired for their efficiency. In its early days, FTD was something of a novelty, but it has really grown into a serious example of how modern technology can make an old business drastically better.(Kyra V. , Coeur d'Alene ID )

 

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How do you make your flowers look so good and last so long? All the flower bouquets I've sent my wife have lasted for days - thank you!(Jodie Marsh, San Jose CA )

 

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I've been giving my girlfriend chocolate for the past three years for Valentine's Day. Now she's on a low-carb diet, and I'm not sure how I can give her candy when she's not supposed to be eating it. Of course, she didn't say anything about it. The best present I thought I could give her was flowers. It's true. The flowers went over better than the candy. Now, if there was a special candy that could get my mother off my back about marrying my girlfriend, I'd give her those.(Maury G., Mandeville LA )

 

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Thank you very much for the special attention you gave to the order I sent in. The flowers were for a funeral of a family friend, and everything you did was wonderful and tasteful, and I wanted to thank you from the bottom of my heart.(Trisha L., Reading PA )

 

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I never know what to say to people when I give sympathy gifts, like if someone is sick or in the hospital or facing the loss of a loved one. Thanks to your tremendous quality flowers, I don’t have to worry about it.(Gigi I. , Saginaw MI )

 

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I’m tired of paying more and getting poorer quality. I’ve made a decision that I’m going to use you people everytime I want to send flowers somewhere. I’ve sent many flowers from many places, but yours is the only place that has never given me any problems.(Christina D., Gastonia NC )

 

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In my business, image is everything. So imagine my delight when a simple order for a couple of prospective clients translated into actual business. I think you've found a good customer.(Ophelia H., Sioux City IA )

 

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