I've been a customer of yours for almost two years and I can't think of a time when one of my orders was messed up just a tiny bit. I have worked with a lot of companies like yours for different products, and I can't think of a single other one that I can say that about. Flowers either must be very easy or your flower services must be very good.(Allie I., Tuscaloosa AL )

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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I insist on fresh flower bouquets sent to my wife’s office every week; from there, I take a small sample and put them on my desk. I also make sure I have some in the courtroom to ease the atmosphere. You could say I’m a bit of an expert – a spray of chestnut blossom with white lilies is my favorite combination – but I know your personnel are far more knowledgeable than me, as you demonstrate on the phone each week!(George Askey, Wichita KS )

 

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I was so sick to hear of my sister-in-law's mother. She died of emphysema. It wasn't exactly unexpected, but it was still a shock to the family. My brother has taken it a bit hard also. I really wish I could have been there, but circumstances prevented. I was glad that I could at least be able to send flowers to their house. They were very gracious about them and I think my brother was most pleased. I wish there was a better way I could have used your services, but sometimes sending flowers is the best thing you can do in a bad situation.(Nora S., Auckland )

 

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You don't know how much it means to see my mom happy and smiling again, and it's simply through one of your wonderful flower bouquets! A big thank you from all of us!(Julie-Ann Parkin, Baltimore MD )

 

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I like that you use FTD and UPS, two organizations that I have always admired for their efficiency. In its early days, FTD was something of a novelty, but it has really grown into a serious example of how modern technology can make an old business drastically better.(Kyra V., Coeur d'Alene ID )

 

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I'm very gratified that one of the first thing my godson saw is the basket of flowers that I sent to the hospital. His mother is one of my best friends in the world and I couldn't be happier. I also couldn't be there, so I have to thank you for being my stand-in on one of the most important days in both of their lives. Oh, and the husband, too, I guess.(Mary I. , Avondale AZ )

 

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Please accept my gratitude for delivering the flowers I ordered very well and correctly. The recipient loved them greatly. She has a better feeling for me now and I may ask her to marry me very soon. I will send her more flowers to help make this possible. I will let others know of your competence and greatness.(Janos E., Szeged )

 

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I'm glad I found a florist who is able to handle large orders. I've been using you for sending flowers here and there for various occasions, but I recently got swindled into the job of providing the flowers at a wedding. It was hectic, but with your help we got it done, which is more than I can say for the caterers.(Harriet S., Bethlehem PA )

 

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I was so sick to hear of my sister-in-law's mother. She died of emphysema. It wasn't exactly unexpected, but it was still a shock to the family. My brother has taken it a bit hard also. I really wish I could have been there, but circumstances prevented. I was glad that I could at least be able to send flowers to their house. They were very gracious about them and I think my brother was most pleased. I wish there was a better way I could have used your services, but sometimes sending flowers is the best thing you can do in a bad situation.(Nora S. , Auckland , New Zealand)

 

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