My confession is this: you weren't my first choice for sending flowers, but you were recommended by my assistant, who I guess had had a good experience. I wouldn't have even told you about this, but my initial hesitation was based on the my experience with other Internet delivery companies. I'm glad I was wrong about you, and I'm glad my assistant was right. I don't know if your partnership with FTD was responsible for that (I don't think that really has much to do with it). All the flowers got to the right places and within the right timeframe.(Patricia R. , South Lyon MI )

 

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I've been ordering flowers from you for a long time now, and I just noticed that you are affiliated with FTD. I didn't realize that even when I started ordering from you. I'm just glad that all my orders are done perfectly and that everyone I've talked to who's received a gift from you has been really happy with it.(Violet E. , Charleston SC )

 

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How do you get your flowers to last so long? Our anniversary was weeks ago, and the roses are still going strong. Roses aren’t supposed to last this long, are they?(Phoebe E. , Temecula CA )

 

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I was used to sending flowers and choosing from, maybe, twenty or thirty different arrangements. Good grief! With your custom arrangements and almost unlimited possibilities of cut flower assortments, I can send any birthday arrangement I want at any time of year! Wow!(Joan E. , Nashua NH )

 

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Valentine's Day has special significance in our house because it was the day that we closed escrow six years ago. It was a very trying time, trying to sell a house and buy a house at the same time. My mother brought us a unique combination of roses and lilies that I hadn't remembered seeing before. It was so special for us and for her. She's no longer with us, but my husband now has taken over sending flowers to me from work: roses and lilies in the same flower arrangement. Thank you for helping us to both celebrate and memorialize this special day.(Christina K. , Kankakee IL )

 

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You have to tell me your secret. How come my delivery of flowers arrived right on time when others didn't arrive at all? I assume we all used FTD affiliated places, but only I used you. There was a snowstorm and not even the phones were working. I didn't even know they had arrived until a couple of days later when my friend called around to let everyone know she was OK. I had to write and tell you that.(Eliza N. , Lexington KY )

 

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I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L. , Burlington VT )

 

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The whole wedding party just about broke down in tears when the bride walked in with her swanlike bouquet of long-stemmed white roses. I hope that doesn't sound flip. I always thought a bouquet in a wedding was gardening flowers - daisies, maybe wild roses, dahlias, you know, like that. But all roses? I never would have ordered them if it was up to me, but she really wanted them. I wouldn't have though of it, but they were really spectacular. It added to the effect and complimented her dress wonderfully.(Caitlin A. , Topeka KS )

 

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We took my husband to see the Rolling Stones last year as a 60th birthday treat, but imagine my surprise when he stopped at the florist shop the next day on our way home and bought me flowers! They were amazing, thank you!(Jenny Waters, San Juan PR )

 

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