A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H. , Valparaíso , Chile)

 

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The flower bouquets you created for the recent wedding of R. Marshall and W. Henson was absolutely stunning. A job well-done!(Janis T. Saint, Austin TX )

 

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I decided to be audacious this year and send my boyfriend, who is in Peru with his family for the moment, a series of flower bouquets. One a day for a week until his birthday. The reason it was so audacious is that his family is in the florist business and use FTD every day. I’m not sure if they were sending the flowers to themselves down there, but the gesture has warmed them to me (finally), and I’ll be seeing Gabriel very soon. Thank you very much for your service.(Lucy I., Fayetteville AR )

 

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Being stationed in Iraq, I literally have no actual contact with my wife and my family. Because of your website, I had the ability to get flowers over to everyone there. It helps remind them of me and why I'm here. (Steve J., [Location withheld] )

 

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There's a new mother and baby that would like to thank you for the lovely and elegant dendrobium orchid delivered shortly before the baby was delivered. It was the first gift to arrive and it was waiting for me in the room when we all got back. I am writing this on a palm computer in the hospital. I wanted to indicate my appreciation to you, and I am also feigning being busy with something while my mother-in-law is trying to talk to me about the correct raising of my child. I've been dreading this moment, but she's the one who sent the orchid, so I guess I'll eventually have to sit through this lecture. Thank you for being a purveyor of beautiful things. I won't hold it against you that my mother-in-law was the one to make the order. Wish me luck.(Theresa A. , Dayton OH )

 

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It’s late, but I wanted to write and tell you that the flowers really did come for my father’s birthday. I had been calling and calling your office to make sure they had arrived, and they hadn’t yet. It turned out that they got there before I even called the first time, and my father was enjoying them, but the nurse’s station got the wrong room. After that it was just a comedy of errors. But none of them were yours. I’m sorry for bothering you so much, but it turned out OK. I really needn't have even called at all.(Koniko E., Santa Barbara CA )

 

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I tried many things before I sold my first house. The thing that did it was your flowers. I don't know if it was the showiness of the flowers or the homeyness or some good mojo, but whatever you do, keep on doing it. Ever since I sold my first house, I've been ordering flowers from you for every showing I've done. My rate is around 80% by the second weekend so far (but who's counting). So all I want is to get those bouquets to keep on coming. Thanks.(Michaela J. , Colorado Springs CO )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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Thanks for giving some comfort to the family of my friend, now in the hospital. Her father took a turn for the worse and they had to go back again. No one knows how this will turn out, but at the very least the family knows that they have friends that they can count on should they ever want to talk or just need a shoulder.(Georgia V. , Grand Rapids MI )

 

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Once again, the power of flowers shows that business really does get done by greasing the skids. I could not even get someone to handle my phone call for a prospective client until I sent flowers to the rep's receptionist. They do open doors. Thanks for helping me see exactly what I could get and where I could get it to.(Celeste L. , Turlock CA )

 

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