There are two reasons I don’t order online. I’m always afraid I’ll click on the wrong thing, and something will get sent to an unsuspecting family in Siberia. And I don’t trust someone I can’t see. I have to say that your staff was able to handle an old curmudgeon like me who’s afraid of computers. My wife’s anniversary flowers arrived without a hitch. I’ve had other bad experiences with internet stuff, including other FTD places, but you’re a shining light in the wilderness.(Felipe M., Oxnard CA )

 

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I wouldn’t normally comment on service from any business, however the treatment you have given me as I spent so long agonizing over my lovers’ sympathy arrangements has prompted me to break the habit of a lifetime. Your sensitivity was greatly appreciated.(Almeda Morales, Fort Wayne IN )

 

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Not everyone could attend my graduation from college, but many of them sent their regards. Like my uncle Roland, who I had not seen in many years. He sent some of your flowers to me, and I was very touched. One thing I wondered was why the flowers he sent looked so much more impressive than the flowers of other places. I don't know what it is, exactly, but now I'm giving your flowers to other people so they can wonder exactly what it is that makes them so impressed.(Diana G., Lawrence KS )

 

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My daughter had a piano recital while I was on a business trip in Florida. It nearly killed me that I couldn’t be there. The flowers you sent didn’t nearly make up for what I missed, but it was the next best thing. When I got back, I was almost in tears that I missed it, but all she could talk about were the flowers.(Mary N., San Rafael CA )

 

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With the actual number of florists on the Internet it's difficult to choose who to go with to order from first. But you know, it isn't all to difficult to choose the second time you order something. Those that don't provide good enough services or products get left behind. You should know that I consider you the cream of the crop in this regard. All I can really thank you for is having reasonable prices and a good selection, because the rest is just what I expect of a florist.(Libby T. , Knoxville TN )

 

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Our new manager insisted we take it in turns bringing flowers to the office each week. Unfortunately I forgot so rang you for a quick flower delivery - we had fresh flowers in under 90 minutes!(Lee Graham, El Paso TX )

 

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Feedback: I was attracted to your website by the professional look of it. And I don't just mean clean graphics and a pretty presentation. I'm talking about how the function of the website - that is, sending flowers - dictated the look and feel of it. It looks like a website that would be a flower delivery company: it's warm, inviting, and easy to navigate. I do websites as a side job, and I was very impressed with the way your ordering system works. Everything's nice and organized, spelled out for the customer without being condescending. Nice job.(Marna M. , Anderson IN )

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P., Durban )

 

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Once again the flower bouquets were well-received. Thanks again for your prompt and efficient service.(Richard Stewart, Dallas TX )

 

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My father recently died and it was left to me to make sympathy arrangements. Your sensitivity coupled with the flowers you arranged helped make a sad day one of happiness. Thanks to all involved(Edi Garner, Portland OR )

 

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