I will admit that my expectations weren't very high. But you absolutely blew them out of the water. I had ten different orders of flowers and plants going to eight different places, and every single one of them came out right.(Tara H. , Vilnius , Lithuania)

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P., Durban )

 

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I admit I was nervous about ordering from an Internet company. But everything turned out OK. Better than OK, actually. I'm telling you this because the flower arrangement that I sent to my mother is still going strong after all these weeks. She has called me just about every other day since then. To tell you the truth, I don't know if that's a good thing or a bad thing. But she mentions the flowers every time. They're just so impressive. You must have a deal with FTD to only send the best flowers they have.(Laverne B., Leesburg FL )

 

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I was there to see the flowers that I sent to my sister after she bought her first house. The colors were so dazzling, much more so than I thought they would be. And it turned out that they lasted a long time also.(Lulu P., Charlottesville VA )

 

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I've just had a call to say that my wife has received some flowers - She's happy, so thanks again!(Trevor Dicks, Tampa FL )

 

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Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B., Appleton WI )

 

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Thank you for treating the funeral of my cat with all the seriousness of a person's funeral. I went to several flower shops in my neighborhood and I got all manner of inappropriate comments. I appreciate that it doesn't matter what the occasion is, that I know you'll do a good job.(James H., Glens Falls NY )

 

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You should be very proud of the job you and your staff does in order to get everything just so. If the quality of your flowers and the promptness of delivery is any indication, your organization is something to be admired. You understand how business works, and I appreciate that my corporate gifts will be delivered and ultimately received in the spirit in which they were intended. I mean to say that since you are an Internet business, you are able to understand how other Internet businesses work and how much of an impression needs to be made in order to get and retain clients.(Angie D., Portsmouth NH )

 

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I'm a last minute kind of person, so I can really appreciate the job you guys do to get things away fast and accurate. I waited way too long to send flowers to my mother on Mother's Day, but that didn't seem to faze you at all. Wonderful to be a continuing customer of yours because of things like this.(Ashlin O., Casper WY )

 

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Is Mother's Day really supposed to be this stressful? I'm glad there is a site like yours where I can really do something useful about Mother's Day, and still feel like I've done something nice for someone else. You've let a little bit of air out of my stress balloon, so for that I am grateful.(Nora L., Iowa City IA )

 

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Are there really that many satisfied people that you have delivered flowers for? I looked at your website and saw all those people who gave you such good reviews. I have to admit, it swayed me into buying a nice flower arrangement from you. I’m glad I did, because they were just wonderful. They kept their color and didn’t wilt. I now see why so many people tell you their stories, because it must be like Christmas to get a wonderful gift like that on your doorstep.(Mona E. , Thousand Oaks CA )

 

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I think you had my sister in mind when you designed the chocolate basket. Both of us absolutely love chocolate, and we had a good bit of fun poking through there and sharing the stuff (she was gracious enough to share).(Meg P. , El Centro CA )

 

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I still can’t believe that I was able to order flowers and get them delivered the same day. That’s just insane fast, and with no trouble at all.(Victoria R., Asheville NC )

 

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I’m so glad that you have the choice for sending a plant in addition to flowers as a sympathy gift. I sent the flowers to the funeral service and the plant to my brother-in-law’s house. I know it’s a small thing in terms of coming to terms with the death of a parent, but even if I couldn’t be there for the service, he still knows that I was thinking of him.(Trisha I. , Fargo ND )

 

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It's refreshing finding the best company for what it does on the Internet. I wasn't really prepared to say that an Internet company was going to be the best option for flower delivery. I even like the flower arrangements that you chose for your website. It's a great site you have, and I love to use it.(Chelsea C., Ljubljana )

 

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The flowers my wife got this morning were beautifully arranged, so kudos to you and your flower delivery team!(Edward Taff, Phoenix AZ )

 

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Not everyone could attend my graduation from college, but many of them sent their regards. Like my uncle Roland, who I had not seen in many years. He sent some of your flowers to me, and I was very touched. One thing I wondered was why the flowers he sent looked so much more impressive than the flowers of other places. I don't know what it is, exactly, but now I'm giving your flowers to other people so they can wonder exactly what it is that makes them so impressed.(Diana G. , Lawrence KS )

 

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