Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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Every year I have had a problem with the centerpiece to the Thanksgiving table. Well, problem no longer, because the centerpiece was right there on your website waiting for me to order it. I loved it when I saw it, and so did my guests when they arrived. You seem to have a sixth sense about Thanksgiving, because it was entirely appropriate.(Jaqueline W. , Vacaville CA )

 

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I’m appreciative of the lengths you went to in order to resolve a credit card problem. It was partly my fault for waiting till the last minute in order to get my wife flowers for our anniversary. I was a little stressed about it being such a time crunch and my credit card problem, and I yelled at your customer service person. I apologize. She did everything she could for me and I blew up at her. I hope there are no hard feelings. I feel so awful. Maybe I should send flowers? (The problem was resolved.)(Bodie T., Reno NV )

 

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I cannot begin to count the amount of money I have spent on flowers from you - I just seem to be able to find something for any occasion!(Sandra Pilcher, Memphis TN )

 

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There's something about giving flowers that makes it worthwhile to be friends with people. That sounded strange. But I guess in a way it's true. I was struck by this sentiment when I looked at how your website was organized. There are many different types of arrangements and many different arrangements within those types. It got me to thinking about how people react to flowers and how they react to the people who send them. I think you've tapped into something here, about how people react to flowers and in what context they receive them probably affects how they are received. Not good vs. bad, but professional vs. romantic. That kind of thing. I think you are doing a great service by causing people to think about these things.(Jessica O., Florence AL )

 

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It does feel a bit off to be ordering from an American company, but I feel I must inform you that I am experienced with sending flowers using different sorts of companies, and there is really no comparison with regards to quality and promptness. I like to impress upon people how important they are in the life of my family, so it is a good thing to have a face such as yours for mine.(Nawal H. , Cairo , Egypt)

 

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The section you have for "Corporate Gifts" is a bit of a misnomer. There are many more flower arrangements you have on your site that can be used in a corporate setting. I am thinking of some of the simpler designs on other areas of your site, including Thank You and Birthday. This just speaks to how skilled you are at putting these arrangements together.(Zelda E., Tyler TX )

 

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I was so sick to hear of my sister-in-law's mother. She died of emphysema. It wasn't exactly unexpected, but it was still a shock to the family. My brother has taken it a bit hard also. I really wish I could have been there, but circumstances prevented. I was glad that I could at least be able to send flowers to their house. They were very gracious about them and I think my brother was most pleased. I wish there was a better way I could have used your services, but sometimes sending flowers is the best thing you can do in a bad situation.(Nora S., Auckland )

 

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I love your baskets! Oh, and the vases are nice, too. Such a selection, and it's all very nice.(Madeline D., Jacksonville NC )

 

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I felt kind of weird at first ordering flower displays for a funeral over the Internet. It's interesting what kind of preconceptions we have about such things. I was always under the impression that it would somehow "mean more" if I were to do that in person at a flower shop. Well, I went to a number of flower shops before going online to order from you, and it didn't feel right getting the hard-sell from them. That might be unfair because they're in business to sell flowers, but still, that's how I felt. I wasn't all that close with my Uncle Tommy, but it's sad when anyone dies, so I can only imagine how someone must feel talking to salespeople who are constantly trying to "sell them up" to more and more expensive pieces. I don't mean to sound like I dislike salespeople. But it's just easier in the long run to come to these decisions on your own. I ended up ordering the cross with the red stripe, and I got a lot of positive comments on it. Thanks for providing a service like this that people can trust.(Soren D. , Juana Diaz PR )

 

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I must thank you on the superb flower arrangements you did for my son's wedding.(Judy Plummer, Boston MA )

 

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As a writer, I love to brighten up my work area - as such I like to pop into your florist shop once a week and buy something to brighten my desk up. A recent Chrysanthemum was a very good recommendation by you.(Annette S. Hunter, Dallas TX )

 

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I love to have flowers around my flat when I’m entertaining but my recent accident has left me unable to walk as much as I would like. Your delivery girl has been fantastic and considerate, as has the staff on the end of the phone. When I’m fit and well I’m coming down to your flower shop to thank you all personally.(Christina Middlemas, Kansas City MO )

 

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Helena my wife admires good flower arrangements and so I thought I would surprise her with a delivery from yourselves on her birthday last week. She hasn’t stopped looking at them, and it would not surprise me if she insisted on something from you for every family occasion in future.(Aadesh Ramprakash, Aurora CO )

 

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We loved the flower delivery you sent on our behalf to our father in hospital and now he's back home some of the flowers have come with him!(Alison Middlemas, Cincinnati OH )

 

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I would like to thank the arranger who made the most wonderful gift basket sent to me to celebrate my passing out.(Tracy Gareth, Omaha NE )

 

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My daughter arranged a flower delivery 30th birthday; the flowers were lovely, a big thank you to you all.(Henry Armitage, Indianopolis IN )

 

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Hartfield florist, NB New Brunswick - Flowers Hartfield NB - Flower Delivery Hartfield NB -Flower Delivery Hartfield NB

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