Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U., Abilene TX )

 

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Thanks for your patience. I should have known that everything would be OK. I absolutely told my mother to call the SECOND she received the mystery gift from me, so I was concerned that I hadn't heard from her all day. I apologize for calling to bother you so often. It turned out that she was so impressed by the flowers themselves that she FORGOT to call her only daughter who actually sent it to her. Everything's fine. Thanks for being YOU.(Nicole U. , Morristown TN )

 

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I have to complain a little bit. The picture on your website did not do the flower arrangement justice, and it looked like I spent more on my step-mother's Mother's Day present than on my mother's present. It was so lovely and wonderful that I had to keep reassuring my mother that didn't spend too much on it. *sigh* I wish there was a warning somewhere on your website that said the flowers may be more spectacular than they appear.(Gabi G., Greensboro NC )

 

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The centerpiece you created for the recent wedding of M. Robson and J. Willard was absolutely outstanding. Never have flowers looked as vibrant and pulsating as they did that day, with the white lomey off-setting everything beautifully. A job done perfectly!(Chahel Rokeya, Raleigh NC )

 

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I'm a last minute kind of person, so I can really appreciate the job you guys do to get things away fast and accurate. I waited way too long to send flowers to my mother on Mother's Day, but that didn't seem to faze you at all. Wonderful to be a continuing customer of yours because of things like this.(Ashlin O. , Casper WY )

 

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If I could give one piece of advice to people looking for a reputable flower delivery company, it would be not to be fooled by the superficial look of the website. There are a lot of flower companies affiliated with FTD or that have a number of arrangements to choose from. But the only way you can tell who is good and who is not so good is to try them yourself. And if you're like me, you have neither the time nor the money for that. So I took a look around your website - in addition to some other companies - and I saw your testimonials page. The reports were glowing. It wasn't just the normal "satisfaction" type customer comments. The people you call customers actually seem to feel like you're a part of their lives, which is very telling for a potential customer like me. I'm here to let everyone else know that what other people are saying is true. Everything is done deceptively professionally. I say that because you really feel like you're treated like a part of something like a family, even though everything that you do is in the name of business. You must know how rare that is, and even if you don't, don't let all this go to your head. You people get such great reviews for a reason.(Pat Y. , New Orleans LA )

 

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I just wanted to say thanks for your excellent service. You probably get a lot of husbands like me who have no idea what to get their wives for their anniversary, and flowers seems like such a fall-back position. But she was really impressed with the flowers she got - it wasn’t just a polite thank you, if you know what I mean.(Jared O., Denton TX )

 

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Thank you for being so calm and understanding. And I’d like to apologize to Heather, who took my call. There was a problem with my credit card and I really freaked out. All of the emotion surrounding my husband’s funeral just came roaring out at that moment, and then to have my credit card stop working was just too much. This was three months ago, and I am only now coming to terms with the whole thing. But I wanted to apologize to Heather, who was gracious enough to let me vent at her and smart enough to take care of the problem on the spot.(Katherine L., Mayaguez PR )

 

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I don't normally comment on the service I receive from any business, but the treatment you have given me as I made sympathy arrangements for my mother's departure prompts me to break the habit of a lifetime - your help was greatly appreciated.(Jane Prince, Virginia Beach VA )

 

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You've made it really easy to send flowers anywhere in the world. Yep, real easy. All I have to do is go onto your website and click. Yep, easy as pie. And now, all I have to do is get up the nerve to send some to that girl in the green dress. Yep, that's all I have to do. Easy as pie. Truthfully, I'm stalling by writing this testimonial. Maybe you make this too easy. I'm having trouble getting started. My hands are sweaty, my heart is beating fast. All in front of a computer, thinking about this girl in the green dress. OK. Yep. Once I'm done with this message, I can go back to your site and just order. That's all I gotta do. Yep. All right. Here goes nothing.(Rafael H., Sydney )

 

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