I read some of your testimonials, and I thought, “come on, who really writes to a company to thank them for actually doing their job?” There are so many companies that do just the minimum necessary to fulfill their customer agreements. Well now here I am writing to you tell you that you exceeded my expectations. I didn’t have any idea that it was possible to exceed expectations from a flower delivery company. But you did for sure. I hope this makes it onto the testimonials page, because I think people should know that your flower delivery service is the best ever!(Susan V. , Seaside CA )

 

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I guess the virus that's been going around has finally gotten to my brother, who's been down for almost a week now. I sent him flowers from your site a couple of days ago. He tried calling, but his voice was too shot for him to say anything, so we chatted a while until he fell asleep. I wanted to pass on the message that he liked them a lot, even in the bemused, post-feminist way he has about him. And the fact that he's been sick. He means well. Thank you for providing me a way to cheer him up.(Ginny E., Saratoga Springs NY )

 

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I have dealt with certain delivery companies before who could not handle a slight discrepancy in the address with any smarts at all. It seems like if two numbers in a zipcode are transposed, it stops them in their tracks and they delay a couple days and charge you half again as much. I admit that I sometimes get zipcodes wrong. My memory isn’t what it used to be. But someone over there recognized the mistake I made on a flower delivery and it didn’t slow them down a whit. I wish I knew who it was, because I would thank them from an old woman, so I’m saying thank you to you for possibly training your flower delivery people that way.(Bonita R. , Houma LA )

 

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Thanks for getting out the flowers to my grandma. I know she's surrounded by family at this time of sadness in her life, but I wish I could be there all the same. The flowers will have to do. And I thank you and FTD for being able to deliver them to such a remote location in Sicily.(Mira M. , Youngstown OH )

 

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I was so relieved when I heard that the flower delivery was on time for my grandparents' anniversary. I wasn't able to be there, but the flowers showed I was there in spirit.(Pauline V., Jackson MS )

 

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There are so many things wrong in the world, so many reasons to be depressed about world events, that it just makes sense to send someone flowers. It's one of the nicest things you can do for someone. That's why I like to use your site for flower delivery, because it's so easy to brighten someone's day.(Vlad E., Moscow )

 

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You must get hundreds of orders in a day. It's nice to feel that every single order is given special attention. I know this because every single order I've done has been done right and has often been much more than what I ever expected.(Brenda I., Seoul )

 

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I like that you use FTD and UPS, two organizations that I have always admired for their efficiency. In its early days, FTD was something of a novelty, but it has really grown into a serious example of how modern technology can make an old business drastically better.(Kyra V., Coeur d'Alene ID )

 

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I visited my father in the hospital this morning and was stunned to see that my flowers had arrived before I had. I know I had asked them to be delivered in the early morning, but really! He was already enjoying them, saying they reminded him of my mother and when I was a baby. We both had a good cry. He's been more willing to share his emotions with me recently, and this was a good catalyst for both of us. Thank you.(Kat B., Providence RI )

 

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My father died after a long bout with cancer. I wasn’t in the right frame of mind to make any sort of arrangements, so my husband did most of them. Looking back, I could see that he was upset also, and he’s not exactly the arbiter of taste that he thinks he is when he’s in the right frame of mind. So when the flowers arrived for the funeral, I was struck by how understated and tasteful they were, entirely appropriate for the occasion. Thanks for being a guiding light to him.(Jill L., Vero Beach FL )

 

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