The worst part of ordering flowers online is the sinking feeling you get that nothing is going to be delivered as you want it to be. This is true for all gifts ordered online, I think. I’ve ordered flowers from you a couple of times now, and with the efficiency you have to handle orders, I’ve come to the conclusion that the hardest part of ordering from you is making a choice of what to send!(Stacy D. , Olympia WA )

 

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I send my wife something floral every time I work away - it used to involve a quick browse of the Internet, until I found Wesley's. Now I use you every time because I know I'm paying for quality.(Griff Farries, Washington DC )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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This is a strange story, I know, but I had to get flowers not just to an address, but to a specific location within that address. Worst of all, it wasn't marked anywhere. My cousin is a stand-up comedian, and the flowers for him were for his first steady gig in L.A. They had to be right off-stage behind the curtain so as he came off, the flowers would be presented to him in his hands. My God, I can't believe they were there at just the right time. I was nervous as a cockroach at a tap-dance contest, but everything worked out OK. My cousin killed the audience, got the flowers, and then called me almost out of breath and with tears in his eyes (so he said). Thanks so much.(Trish N. , Rochester MN )

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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Thank you for the large bouquet of red carnations you delivered for my date last weekend. She was very impressed and I expect to be seeing her again!(George Pew, Baltimore MD )

 

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I love your website. I can't say it any more clear than that. I ordered several birthday bouquets over the last few months and they all arrived without any concerns and with some very personally complimentary comments. One of my friends asked if I had recently come into some money. No such luck, but apparently the high quality of the flowers made her think that.(Jeri W. , Helsinki , Finland)

 

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I was surprised how easy and quick the online ordering was. I'm used to everything being difficult and slow. It saved me a load of time and I ended up getting more flowers for my anniversary and just for myself because it was kind of fun! I can't believe I said that! I'm such a nut!(Bonita P. , South Bend IN )

 

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I don't think many guitar shops have a big bunch of flowers on show at the checkout. My husband was reluctant at first, but once he saw we were getting more female custom too he was OK – anything to get more female drummers, he says!(Janey T. Wallace, Denver CO )

 

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What a fantastic bouquet I got this morning! I received a lovely arrangement of flowers from a friend who lives across the country, and your name was on it. I love it! The flowers and foliage are all so fresh and lively, and such a nice scent too. This is probably the best kind of advertising you can do, is to hook people who have already received their flowers from you. They, like me, are most likely to order something from you for someone else because they've already seen just how great the flowers are and how great the reaction from them is going to be.(Kate B., Monterey CA )

 

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