I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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I thought the plant and fruit basket was a great idea when I saw it in your online catalog, and I was right - it was a great idea. Everyone back home loved the fruit and the flowers. Some liked the fruit more, but we won't get into that. Thanks for providing such interesting arrangements of gifts.(Grant H. , Lompoc CA )

 

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It was such a pleasure doing business with you. I have a lot of gifts to give, and it's so much easier now that I have a single source that I can rely on to not only get everything where it's supposed to go, but to also help me make informed choices. Many Internet companies simply do not have the level of service that you do. You are truly special in this regard.(Sarah D., Kailua HI )

 

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I thought I’d give you an idea. I paired the broken heart roses with a few of the hope and honor crosses. They both have the same visual theme of the red crossing through the white field, but the two of them together at the funeral said just the right thing without having to use any words. I’m so grateful that you have these different things we can put together like a language in flowers.(Kiersten H., Panama City FL )

 

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Your Flower Delivery service is outstanding and my recent flowers from my brother proves it!(Viv Spencer, Baton Rouge LA )

 

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I assume you're all experts in your field as the flower arrangements of our recent stage show were frankly stunning!(Cilla Newton, San Jose CA )

 

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Thank you for treating the funeral of my cat with all the seriousness of a person's funeral. I went to several flower shops in my neighborhood and I got all manner of inappropriate comments. I appreciate that it doesn't matter what the occasion is, that I know you'll do a good job.(James H., Glens Falls NY )

 

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Thank you thank you! I had no idea what to get my wife for our anniversary, but your staff was able to help me get something she would love. My only problem now is that I have to top this year’s anniversary present next year. Gee, thanks a lot!!!! (jk) You’ll have to help me with that next year.(Brady U., Augusta GA )

 

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A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H. , Valparaíso , Chile)

 

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I don’t know how you did it, but not only did you help me resolve a persistent credit card issue with my card company, you also found time to deliver the flowers I ordered in time for my niece's first violin recital. I think we were still on the phone when the delivery went through. Now that's service!(Tania E. , Bloomington IN )

 

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