I insist on fresh flower bouquets sent to my wife’s office every week; from there, I take a small sample and put them on my desk. I also make sure I have some in the courtroom to ease the atmosphere. You could say I’m a bit of an expert – a spray of chestnut blossom with white lilies is my favorite combination – but I know your personnel are far more knowledgeable than me, as you demonstrate on the phone each week!(George Askey, Wichita KS )

 

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You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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All I really need in a florist is to be able to deliver from point A to point B. I'm glad that there's someone out there who's able to do that and also can do it with a little style thrown in. I appreciate your extra efforts and the lengths you go to in order to keep a customer satisfied. Thanks.(Nick Q. , Columbus OH )

 

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I have ordered flowers from online before, but I think I like yours the best. The vase is the clincher for me. The roses were great like I expected, but the vase was very nice and I can use it again for other things. I think you should advertise about that vase because it is beautiful all on it’s own.(Ynez M., Lancaster PA )

 

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I decided to be audacious this year and send my boyfriend, who is in Peru with his family for the moment, a series of flower bouquets. One a day for a week until his birthday. The reason it was so audacious is that his family is in the florist business and use FTD every day. I’m not sure if they were sending the flowers to themselves down there, but the gesture has warmed them to me (finally), and I’ll be seeing Gabriel very soon. Thank you very much for your service.(Lucy I., Fayetteville AR )

 

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I don't believe what just happened. I sent flowers to my sister, who was on a business trip across the country. She e-mailed me that she won a big account, so I sent her a congratulations present. Little did I know she checked out early and was already back home! I have never in my life been contacted by a delivery company to tell me that the person I sent a gift to had checked out and would I like to send it to where they are now! My sister got the flowers and I got a big shock as to the quality of your service. You and FTD must have a direct line to one another. What a refreshing attitude! Thanks!(Melody E., Port St. Lucie FL )

 

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My sister went into labor at 3:00 on Tuesday. I got the news and ordered flowers to be sent to her recovery room. Imagine my surprise when the labor lasted longer than the delivery time for the flowers. By the time little Nicole was in the world, she had some beautiful sunflowers greeting her.(Alicia I., Santa Fe NM )

 

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Re: the sunflower arrangement. I don’t think you meant for this to be an anniversary thing, but I really liked it and I thought my husband might, too. He’s not a flowers person, but it went over well. Thanks.(Margaret I., Greenville SC )

 

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This is a strange story, I know, but I had to get flowers not just to an address, but to a specific location within that address. Worst of all, it wasn't marked anywhere. My cousin is a stand-up comedian, and the flowers for him were for his first steady gig in L.A. They had to be right off-stage behind the curtain so as he came off, the flowers would be presented to him in his hands. My God, I can't believe they were there at just the right time. I was nervous as a cockroach at a tap-dance contest, but everything worked out OK. My cousin killed the audience, got the flowers, and then called me almost out of breath and with tears in his eyes (so he said). Thanks so much.(Trish N., Rochester MN )

 

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Lenox, TN Tennessee - Flowers Lenox TN - Flower Delivery Lenox TN -Flower Delivery Lenox TN

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