You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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My Aunt Anne commented she had never seen lilies as a wedding centerpiece before, but after seeing your wonderful flowers we’re expecting to again!(Gillian Hall, Garland TX )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U., Abilene TX )

 

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After sending a number of flower orders with you, I am compelled to ask how you make each one of them special. I have ordered the same arrangement more than once and each time the arrangement was unique and beautiful each in its own sort of way. There's no mass production involved. Thank you for being unique in your industry(Luanne W., Bay City MI )

 

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In my business, image is everything. So imagine my delight when a simple order for a couple of prospective clients translated into actual business. I think you've found a good customer.(Ophelia H. , Sioux City IA )

 

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You provide more joy and good feeling to people than just about anything I can imagine. I hope you know that you are increasing the amount of kindness in the world. People who get your flowers are more likely to feel better, and are in turn more likely to do nice things for other people. So really, you're doing your part for world peace! Yeah, I guess that's a stretch, but sometimes getting flowers helps a great deal when you're going through something.(Mark L., DeKalb IL )

 

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I love your fruit basket gifts! I send them to everyone everywhere. Trust me, I've used those so-called fruit specialists and the quality is so uneven. I had to take more than a few calls from people who asked me to send them again because the fruit was actually rotten. Just a few months ago I had a friend who told me that the oranges she got were growing a fungus. But now that I use you people for sending my precious fruit gifts, I've had no such problems. What kind of service is that? Now I'm a wild woman with the fruit basket gifts. Try and stop me!(Dee U. , Farmington NM )

 

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I have to complain a little bit. The picture on your website did not do the flower arrangement justice, and it looked like I spent more on my step-mother's Mother's Day present than on my mother's present. It was so lovely and wonderful that I had to keep reassuring my mother that didn't spend too much on it. *sigh* I wish there was a warning somewhere on your website that said the flowers may be more spectacular than they appear.(Gabi G., Greensboro NC )

 

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Your flowers suited our wedding anniversary perfectly, and we will of course be recommending you to all of our friends!(Almeda Mistry, West Bloomfield Michigan )

 

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Every flower order I've made with you has been exquisitely done and wonderful. You guys are consummate professionals at what you do. Keep up the good work!(Jason Y. , Hattiesburg MS )

 

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