You folks raise the bar for excellent service and usability. The web engine you use is one of the best I've seen for ordering in a retail environment, and the look and feel of your site is very easy on the eyes. I appreciate the trouble you went to to make the whole ordering experience a pleasant one for the customer, and I think it's because you really care about the people who orders flowers and gifts from you. Kudos to you.(Kelton D., Carson City NV )

 

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Too often, I have ordered something off the internet and it wasn't quite what I thought it would be. I suppose that I have to say that about your blooms because they aren't exactly what I thought they would be either, they were much better. (Cyrus P. , Hong Kong , China)

 

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As a society, we tend to send flowers out of feelings of guilt for not being in a place we would normally be. Before the advent of automobiles and airplanes, we wouldn't stray too far from home (except in a few cases), and so we didn't have a need for sending gifts through the mail, or the Internet, or using FTD, or some other wire service. But we are products of our times, and because even nuclear families are so far flung, and because husbands and wives often live and work on different continents from one another, we have this need to send gifts to one anther in lieu of being there. What we're acknowledging is that we usually do what we can to make compromises between how we would like to live and how we would like to be close to one another. It's apparently socially acceptable to be apart like this as long as we can send each other things that remind us of this emotional connection even though there's no physical connection. ROCK ON, BROTHER!!!(Rey V. , Nagoya , Japan)

 

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You've sent some wonderful flowers on my behalf over the years, and I would just like to say thanks.(Helen Graham, Atlanta GA )

 

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Thanks for giving some comfort to the family of my friend, now in the hospital. Her father took a turn for the worse and they had to go back again. No one knows how this will turn out, but at the very least the family knows that they have friends that they can count on should they ever want to talk or just need a shoulder.(Georgia V. , Grand Rapids MI )

 

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You have to tell me your secret. How come my delivery of flowers arrived right on time when others didn't arrive at all? I assume we all used FTD affiliated places, but only I used you. There was a snowstorm and not even the phones were working. I didn't even know they had arrived until a couple of days later when my friend called around to let everyone know she was OK. I had to write and tell you that.(Eliza N. , Lexington KY )

 

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I like the idea of the FTD Gift Basket because it means that I can send something truly wonderful without having to make any strenuous choices about what to send. I would never know what to send anyway. If the FTD person can just put something together, then that would be the best thing I could hope for.(Frannie P. , Bismarck ND )

 

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Hermione, my girlfriend, used to prefer roses from florists until we got your one of your gift baskets! The "Gourmet Picnic" basket is now sat empty!(Sid Orange, Chicago IL )

 

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Thanks very much for the flowers my son sent for my birthday - your flower delivery man said he was very clear as to what he wanted - I got 2 flower bouquets!(Liz P. Dent, Louisville Metro KY )

 

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Remember – flowers can change someone’s day. I fell for my new boyfriend taking delivery of flowers for my mom, so you made us both happy!(Paul Bourne, Saint Paul MN )

 

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