It would be amiss of me not to thank you for the large bouquet of red carnations sent by one of my suitors. Daddy insisted I date this particular man and I guess he was right – a more passionate man I’ve never met!(Debi Waters, Albuquerque NM )

 

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You know, I think most men send flowers when they've really screwed up with their women. It's a fact of life, I think. So it's a great service you're doing here, making ordering flowers so easy that even a man can do it. Yes, that's a joke. Seriously, I think you guys are great. Keep it up.(Debra V., Harlingen TX )

 

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Your staff are always charming and patient and your gift baskets in particular help to brighten up my home!(Rose Healey, Baton Rouge LA )

 

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If anyone gets to read this, please listen to me: FLOWERS MAKE A DIFFERENCE. I won't go into detail about why I needed to send flowers to my wife, but let's just say that she forgave me on the spot and our marriage is better for it. (Niles O. , Greeley CO )

 

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The way my family celebrates Christmas, you would think it was Festivus. My dad always tries to challenge someone to wrestle and we have a tinsel lined pole in the back yard that I used to practice tetherball on. I don't know if my parents have developed a sense of humor or we're all really warped. I'm glad I was able to bring some semblance of normalcy into Christmas, though, with the flowers that I sent ahead of time. They made the day seem warmer somehow and somewhat less bizarre.(Steven J., Fresno CA )

 

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Let me paint a picture for you guys who just royally screwed up with your women. Do you say I'm Sorry, or do you say I'm Sorry with flowers? Which do you think works better? Hmm? Try it even when you haven't done anything. Mark down the response as an experimental effect and then try it again in a couple of months. Trust me. This stuff is science. Oh, by the way, the flowers you people deliver are terrific.(Lucas L., Jaffa )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U., Abilene TX )

 

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I had a surprise when a flower delivery man handed me a bunch of carnations this morning! To think I thought my husband had forgotten out wedding anniversary!(Keri Palmer, Dallas TX )

 

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I like that you use FTD and UPS, two organizations that I have always admired for their efficiency. In its early days, FTD was something of a novelty, but it has really grown into a serious example of how modern technology can make an old business drastically better.(Kyra V. , Coeur d'Alene ID )

 

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After sending a number of flower orders with you, I am compelled to ask how you make each one of them special. I have ordered the same arrangement more than once and each time the arrangement was unique and beautiful each in its own sort of way. There's no mass production involved. Thank you for being unique in your industry(Luanne W., Bay City MI )

 

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