I like to drop into your florist shop once a week to buy a little something for my desk. Sitting in front of my PC all week can be a little mind-numbing, but the beauty your flowers bring to my desk makes it all worthwhile.(Ward Clarke, Cincinnati OH )

 

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I like that you have a world-wide reach with your delivery services. Being hooked into FTD couldn't hurt with that, right? I work with people all over the world, so it's important that I get whatever to wherever. If that means going with a different package delivery company than I use for domestic because it's more convenient, then fine. But I find that I don't do that with the gifts that I send, normally flowers. I notice that I use you folks wherever I need to send something. I guess I fell into the habit when I realized that you have handled every order I've ever thrown at you with grace and capability. This is my highest compliment, that I will continue to order from you.(Junior R. , Columbia SC )

 

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I have dealt with certain delivery companies before who could not handle a slight discrepancy in the address with any smarts at all. It seems like if two numbers in a zipcode are transposed, it stops them in their tracks and they delay a couple days and charge you half again as much. I admit that I sometimes get zipcodes wrong. My memory isn’t what it used to be. But someone over there recognized the mistake I made on a flower delivery and it didn’t slow them down a whit. I wish I knew who it was, because I would thank them from an old woman, so I’m saying thank you to you for possibly training your flower delivery people that way.(Bonita R. , Houma LA )

 

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I just wanted to say thanks for your excellent service. You probably get a lot of husbands like me who have no idea what to get their wives for their anniversary, and flowers seems like such a fall-back position. But she was really impressed with the flowers she got - it wasn’t just a polite thank you, if you know what I mean.(Jared O., Denton TX )

 

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If there's a better way to send flowers, I would be frightened to see it, because the level of customer service you provide can be downright scary. In a good way.(Dorrie E. , Bristol TN )

 

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We have some friends whose daughter is getting married in April and have suggested they give you a call - if you can repeat the amazing flower bouquets and centerpiece you did for our wedding, you've got the job I'm told!(Carole A. Jadara, Glendale AZ )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U., Abilene TX )

 

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Boy, you guys are great. Thanks for the service I received just to send a plant to my mother in Sheboygan. I love Russia and its many layers, but I've been homesick for a long time now. It's going to be a while before I get to be home again, but it feels like every time I send a gift over there, I'm sending a little piece of me also.(Ross D., St. Petersburg )

 

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My status as a second daughter in my family means that I am usually the left out one. I’m forced into the kitchen with my mother and aunties even though I have no idea how to cook. Although I have to say that my gift of flowers and balloons to the mistress of the house didn’t get me out of kitchen duty, it did get me some extra time with the men in the family as they were impressed I was able to spend so much on a deceptively gorgeous gift. My dad even mussed up my hair like he does my brothers. Score one for women!(Pat L., Bangalore )

 

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I'll bet you get a lot of people like me. I order things and put them in my cart, and remove them and put them back because I can't make up my mind. Why do flowers have this effect on people like me? They seem so serious and yet the whole reason for sending flowers is to be romantic. So? Which is it? I finally did order some. You make it so easy and inviting that I couldn't resist.(Marta I. , Lebanon PA )

 

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