You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P. , Durban , South Africa)

 

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Thank you so much for the way you handled my order. The flowers had to be there on-time, and they were there on-time. This is the fourth time I've ordered from you, and I was kind of expecting the hammer to fall and to have experienced some kind of problem, but there wasn't any. Great job.(Ginny N. , Athens GA )

 

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My boyfriend and I often buy each other gifts but I always tell him I'm not keen on flowers - only because no one ever sent me any until last week! They were gorgeous, thank you!(Charlotte Green, San Diego CA )

 

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My mother and I thank you for the flowers. I sent them to her for her birthday to be delivered to her house, but there was an accident, and now she's in the hospital. I appreciate that I was able to change the address before they got sent, because she hasn't been back at her house for a while now. It's sad that her birthday flowers turned into get well flowers, but she appreciated them no matter what the occasion was.(Florence D., Bend OR )

 

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This last Christmas was replete with flowers from you guys. I say this as someone who did not order them, but I noticed your name and thought I would send in a comment. I just wanted to say thanks for making everything less stressful this year. My mother has not been feeling well, and last year the flowers that she ordered didn't arrive until the 27th. Fat lot of good that did. It's been so great to see her smile and mean it.(Annie K., Sarasota FL )

 

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For my wife's 40th I bought her one of your gift baskets - she loved it, thanks!(Jackson Hughes, Memphis TN )

 

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I never would have guessed that one small gift of a houseplant would make such a difference in our relationship. I sent one of those little ferns to my wife, and she appreciated the gesture so much that she agreed to move back in. Provided that I display the same amount of sensitivity to her in the future, whatever that means. I hope that you'll still be around for me later on, and judging by all the positive comments I imagine you will be.(Larry A., Leominster MA )

 

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If there's a better way to get a woman to be initially impressed with you than flowers, I'd love to see it, because it would knock my socks off. I think men have a problem seeing this. I have heard a number of men say something to the effect of "They're just flowers, they don't do anything and they'll die too soon." I'd like to correct any misinterpretation that every man out there may have about sending flowers. These are not valid reasons for not giving flowers. I don't get it. Do they come to these conclusions because they just don't talk to women at all? Flowers are the best way to impress a woman. Please re-read that last sentence. (Sarah U. , Weirton WV )

 

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I've been told that I'm tone-deaf for giving gifts. Maybe I am. But you make me look good by giving me such great stuff to choose from every time. I don't think I can lose and there's a lot to choose from, so maybe I'll shake my title of being the worst gift-giver ever.(Candyce H., Columbia MO )

 

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My cousin in New York keeps telling me to go up there, but what? Am I going to leave this place where I call paradise? I can afford a much better lifestyle than even my New York cousin. So I send flowers to him for fun with notes like "I am now on the beach and doing work at the same time." I have never been to New York, but I don't think you can do that. But your flowers to deliver to him are wonderful and a good way to live better.(Inez R., Maracaibo )

 

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My sister would have simply adored the arrangement of pink roses that you did. They fit her to a tee. Her funeral was a terribly sad time, but those roses made me think of her and the happy times we had. I appreciate the lengths you went to to assemble it.(Amber M. , Springfield IL )

 

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I’ve ordered your Christmas flowers as my mother is constantly recommending your florist!(Rhys Kumar, Seattle WA )

 

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My wife gave me the third degree about sending her flowers "just because." Being a woman, she immediately suspected that I was having an affair. When I asked her why she would possibly suspect that, she answered that those flowers were 100 times nicer than anything else I've ever given her. So what's up with that, people? You want to put a warning label on your website or something?(Carter N. , Mansfield OH )

 

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I have dealt with certain delivery companies before who could not handle a slight discrepancy in the address with any smarts at all. It seems like if two numbers in a zipcode are transposed, it stops them in their tracks and they delay a couple days and charge you half again as much. I admit that I sometimes get zipcodes wrong. My memory isn’t what it used to be. But someone over there recognized the mistake I made on a flower delivery and it didn’t slow them down a whit. I wish I knew who it was, because I would thank them from an old woman, so I’m saying thank you to you for possibly training your flower delivery people that way.(Bonita R. , Houma LA )

 

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All comments I have received from your deliveries have been favourable, virtually to the point of ridiculousness. As an example, my Great Aunt back in Sussex (UK) immediately rang me up to "gush" all over the place about it. I mean, they're only flowers. It's incredible how much a few blooms cause people to feel giddy enough to do things like that. Cheers.(James E., Stamford CT )

 

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Once again, the power of flowers shows that business really does get done by greasing the skids. I could not even get someone to handle my phone call for a prospective client until I sent flowers to the rep's receptionist. They do open doors. Thanks for helping me see exactly what I could get and where I could get it to.(Celeste L., Turlock CA )

 

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All I wanted to do was send some roses to my girlfriend. And you have four pages of roses to choose from? How am I supposed to choose? No, seriously, I was able to make an informed choice by calling and speaking to one of your phone people. She was really great and didn't judge me at all for why I needed to send roses. That's all anyone really wants, isn't it?(Andy P. , Yakima WA )

 

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