I insist on fresh flower bouquets sent to my wife’s office every week; from there, I take a small sample and put them on my desk. I also make sure I have some in the courtroom to ease the atmosphere. You could say I’m a bit of an expert – a spray of chestnut blossom with white lilies is my favorite combination – but I know your personnel are far more knowledgeable than me, as you demonstrate on the phone each week!(George Askey, Wichita KS )

 

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This is a strange story, I know, but I had to get flowers not just to an address, but to a specific location within that address. Worst of all, it wasn't marked anywhere. My cousin is a stand-up comedian, and the flowers for him were for his first steady gig in L.A. They had to be right off-stage behind the curtain so as he came off, the flowers would be presented to him in his hands. My God, I can't believe they were there at just the right time. I was nervous as a cockroach at a tap-dance contest, but everything worked out OK. My cousin killed the audience, got the flowers, and then called me almost out of breath and with tears in his eyes (so he said). Thanks so much.(Trish N., Rochester MN )

 

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Thank you for being so calm and understanding. And I’d like to apologize to Heather, who took my call. There was a problem with my credit card and I really freaked out. All of the emotion surrounding my husband’s funeral just came roaring out at that moment, and then to have my credit card stop working was just too much. This was three months ago, and I am only now coming to terms with the whole thing. But I wanted to apologize to Heather, who was gracious enough to let me vent at her and smart enough to take care of the problem on the spot.(Katherine L. , Mayaguez PR )

 

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These are the best flowers I've ever sent, and I've sent quite a few. I hear this from my family all the time because I like to send flowers. "When are you going to give us flowers next?" is something I hear from my mother. My Mother! She's soliciting gifts because she likes them so much, and how they make her house look. Thank you for being a site where I can get really good flowers at reasonable prices(Indira L. , San Sebastian PR )

 

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I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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I like that there is so much stuff on your website that isn’t just ordering flowers and fruit baskets. There’s so much useful information also.(Chelsea P. , Columbus GA )

 

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I like getting and receiving flowers a lot. I mean, a lot! So you can guess what I loved about your website. All I have to do to remind my husband that he's still married is point and click. Then he gets my flowers and remembers why he's still in love with me. I don't like using my girl powers this way, but sometimes it has to be done. (Maria Q. , Guadalajara , Mexico)

 

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Your flowers somehow smell better and last longer than your competitors. That's why we keep coming back to you!(Leanne Charles, Tucson AZ )

 

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A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H., Valparaíso )

 

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I believe the flowers that were delivered this morning were lovely, and I will definitely be using you for flower bouquets in future!(Geoffrey Marshall, Corpus Christi TX )

 

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