I see my aunt Dierdre maybe once a year because she lives in Pennsylvania, but I always get the same greeting about how I sent a nice little vase of lilies to her for her 25th anniversary. (Yes, I know it's silver, but what can you do?) It's getting to be a little embarrassing. Because I'm usually with my sisters and my present is the only one she ever says anything about.(Clarissa R. , Grand Junction CO )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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I've always found many small shops highly suspect when it comes to real business communications. I don't know how large or small you are, but I suppose the proof is in the pudding. It's very difficult to do the little things correctly all the time, but somehow you manage it, and for that you have my admiration... and my business. I especially appreciate your professionalism and the way you take everything you do seriously enough to be appropriate for B2B.(Betty Jo O. , Brooksville FL )

 

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Thanks for getting out the flowers to my grandma. I know she's surrounded by family at this time of sadness in her life, but I wish I could be there all the same. The flowers will have to do. And I thank you and FTD for being able to deliver them to such a remote location in Sicily.(Mira M. , Youngstown OH )

 

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Flowers make a birthday party, it's such a shame not everyone uses them for such occasions. My 4 year old and her friends spent the whole afternoon decorating and redecorating the dining room and hallway of our home in anticipation of the party - and carried on doing so as a new party game!(Joseph Hemmings, Toledo OH )

 

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As a writer, I love to brighten up my work area - as such I like to pop into your florist shop once a week and buy something to brighten my desk up. A recent Chrysanthemum was a very good recommendation by you.(Annette S. Hunter, Dallas TX )

 

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You created the most amazing purple calla lily centerpiece for my wedding. My Aunt Matilda commented she had never seen lilies at a wedding before, and after seeing your flowers we’re all sure to see them again!(Monica Charles, Oklahoma City OK )

 

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Once again, the power of flowers shows that business really does get done by greasing the skids. I could not even get someone to handle my phone call for a prospective client until I sent flowers to the rep's receptionist. They do open doors. Thanks for helping me see exactly what I could get and where I could get it to.(Celeste L. , Turlock CA )

 

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I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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Thank you for always being there. When I wake up in the middle of the night and remember that I need to send my uncle Robbie a birthday present, you are right there waiting to take my order.(Caitlin S. , Erie PA )

 

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