What a remarkable operation you people run. Flowers on-time, right place, right person. I don’t know if you know just how amazing that is.(Faith A. , Fond du Lac WI )

 

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A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H. , Valparaíso , Chile)

 

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I am continually stupendously impressed by the way you handle orders. Every order I've done has been completely done correctly. I've got a family that has one thing on their minds: to criticise me and my life. It's nice every once in a while to get them to say something nice by making a gesture like this. Thank you for being so easy to use that I don't have to hesitate to solicit pats on the back.(Joan F. , Macau , China)

 

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Every year, I've sent my wife roses for Valentine's Day. This year, I decided to do send something different. You know, just because. I still sent all red flowers, but just not roses. I knew she would like them, but I didn't know she would be so thrilled with them. She said it showed that I didn't do things on autopilot, that I actually thought about the present. Who knew? You make it easy to think about such things because there are so many choices. Thanks.(Dave G., Baton Rouge LA )

 

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May I say that everyone I've talked to who has gotten flowers delivered from you was totally blown away by how gorgeous they are. Maybe the fact that I was soliciting opinions from my own gift giving altered their answers a bit, but I don't think so. My only problem is that I never get anything as wonderful as the gifts I give.(Madeline S. , Lynchburg VA )

 

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I've always found many small shops highly suspect when it comes to real business communications. I don't know how large or small you are, but I suppose the proof is in the pudding. It's very difficult to do the little things correctly all the time, but somehow you manage it, and for that you have my admiration... and my business. I especially appreciate your professionalism and the way you take everything you do seriously enough to be appropriate for B2B.(Betty Jo O., Brooksville FL )

 

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Your sensitivity in assisting with the arrangements for my wife's funeral, coupled with the flowers you arranged helped make a sad day one of go smoothly.(Emlyn Epson, San Francisco CA )

 

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Thank you for sending everything on time. It was important that everyone get their birthday flowers on the right days -- all within several days of each other around Mother's Day as luck would have it. I have done this before with many different gift delivery companies, but never one place for all six birthday girls. I was so satisfied with your service that I'm going to do this again next year.(Brian H., St. George UT )

 

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I was struck by the creativity of your staff in putting together different flower arrangements and their uses. The ideas your people have are excellent, and as it turns out, very useful.(Trish P. , Ankara , Turkey)

 

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I’m not one to take credit for the efforts of others, but I’ll admit to a little cheating. When people ask where I got those magnificent arrangements of flowers, I tell them that I did them myself. I took some flower arranging classes, and it sounds credible. But I wanted to clear my conscience because I’m not exactly good advertising for you. Whew! That felt better.(Glory K. , York PA )

 

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Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B., Appleton WI )

 

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I usually look for the FTD affiliation, but I recently realized that this is not enough to ensure the accurate delivery of the flowers that I send. Thank you for restoring my faith in Internet retail flowers.(Tom S., Arica )

 

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There are very few non-Saudis left in this city, but there are some. But still, it's amazing that I can send actual florist type flowers to my husband back home. I have to find good reasons to stay here every day, but there's a lot to be done, so I feel like it's my calling. I hope the flowers I send helps to make the space between us a little smaller. And that's why I'm writing to you. If you think that flowers are all about big celebrations and newlyweds trying to impress each other, you're wrong. Flowers are all about people communicating feelings that they can't quite say in words. Thank you for making it so easy.(Lydia E. , Riyadh , Saudi Arabia)

 

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Every April, I dread having to pick a gift for my mother on Mother's Day. She's so impossible to gift. She hates to go out to restaurants and she doesn't like jewelry (that she never nears). Last year that all changed when I used your website to get her Mother's Day flowers. It was like I had solved a Chinese puzzle. She opened up and actually gave me a warm smile. It was one of the most amazing things I've ever seen. This year, my strategy will be the same. Order from you and watch her melt.(Amber T., Lawton OK )

 

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The best way I can express my appreciation to you for delivering my mother's flowers on time for Mother's Day is to order more flowers for Father's Day. It's great because I can say it's a gift for my Dad, but my mother will be the one to enjoy them, and I'll get mom points. You have to understand that mom points are more valuable than dad points. Thanks.(Joan S. , Lodi CA )

 

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My daughter's wedding was just spectacular, and more than a few tears were shed. I wanted to thank you for the flowers because they added to that feeling. The displays for the tables were tastefully gorgeous and the bride's bouquet was wonderful and just what we wanted. Despite being far from home, we managed as much family as we could stand. Thanks.(Florence H., Moscow )

 

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You send flowers at extreme times in a person’s life. They are probably either at their best or their worst when they come to you, so I guess it's important that your website be easy to use. And it sure is.(Maria N. , Santa Maria CA )

 

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