There’s a big smile on my granddaughter’s face because her birthday present arrived before her grandma did. The flowers were so big and bright, and beautiful, almost as big as she was! I got a lump in my throat when I saw them together, and that’s why I’m writing to you. You should know that people appreciate what you do.(Shirley H., Lorain OH )

 

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The centerpiece you created for the recent wedding of M. Robson and J. Willard was absolutely outstanding. Never have flowers looked as vibrant and pulsating as they did that day, with the white lomey off-setting everything beautifully. A job done perfectly!(Chahel Rokeya, Raleigh NC )

 

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Thanks for bringing some of me to the people back home. My work doesn't allow for a whole lot of a social life, or any other type of life to speak of, but I occasionally do get to send flowers back to Chicago. It's a long way from home, but with flowers I can say to my friends and family that I haven't forgotten about them and that they still mean something to me.(Maggie J. , Taegu , Korea)

 

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The first smell of a baby can define his or her world, just like our first smell on a morning defines our mood for the day. I hope our new baby lives in a world of love and flowers, because that's the world she was born into, thanks to you.(John Harrison, Cincinnati OH )

 

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I don't know what I was thinking. I like to wander around when I go shopping, and the other day I happened into a florist, who had a special on a spring arrangement of irises and tulips. Though I often use your services for flower delivery, I was taken in by the price, and I sent some to my friend in Vancouver because she's going through a rough time right now. Well, I think you spoiled me for flowers, because I got a call from her when they arrived. She's didn't say anything bad about it, but I could tell from the tone in her voice that they weren't exactly glowing with radiance. Hmmmm, I thought. About a month later, things were still bad for her, so I decided to use you to send them (because I happened to be at home when I thought of it). The results were telling. She went on and on about how your flowers were so much better than the previous ones. She thought it could have been the time of year that accounted for the difference, but I knew better. I should have known.(Daniela D. , Rochester NY )

 

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Thank you so much for the way you handled my order. The flowers had to be there on-time, and they were there on-time. This is the fourth time I've ordered from you, and I was kind of expecting the hammer to fall and to have experienced some kind of problem, but there wasn't any. Great job.(Ginny N., Athens GA )

 

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Here in France, they celebrate Mother's Day at the end of the month in May instead of in the middle, so I have to remember to keep on my toes around April. But sometimes it kind of sneaks up on me and I need some help to get flowers very quickly to my mother. This is where you come in. No matter how late I am, you are always ready to take my order and be able to deliver it on the correct day. Thanks for saving me from permanent mother humiliation.(Jacqueline S., Lyon )

 

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Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B., Appleton WI )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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OK, you now have a customer for life. Yes, I said for life. I am so pleased with what you did for my sister's birthday flowers and balloons that I can't imagine ordering from anyone else.(Tarinda R., Zagreb )

 

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