I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L., Burlington VT )

 

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I came to you for flowers and I left with gift baskets. How did that happen? I can vouch for the Espresso Yourself and Chocolate Madness baskets because those are ones that I gave to my co-workers. There's so much to choose from and so many people who need gifts!(Shirley T. , St. Joseph MO )

 

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What a fantastic bouquet I got this morning! I received a lovely arrangement of flowers from a friend who lives across the country, and your name was on it. I love it! The flowers and foliage are all so fresh and lively, and such a nice scent too. This is probably the best kind of advertising you can do, is to hook people who have already received their flowers from you. They, like me, are most likely to order something from you for someone else because they've already seen just how great the flowers are and how great the reaction from them is going to be.(Kate B. , Monterey CA )

 

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Me and my kids love sending flowers and look for something different to send their mother in Canada whenever we pass your floral shops!(Wilhelm Schneider, Columbus OH )

 

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I tried one of those cut rate (pardon the pun) online flower delivery sites, and I now know there is a reason they are so cut rate. I don't exactly know how this all works, but I'm convinced now that it makes a difference who you decide to use when you order flowers, after getting more than one order screwed up. You'd think I would have learned after the first time, but we're stubborn people.(Diane R. , Madera CA )

 

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I don't think it's entirely fair that all my friends and family get to see the lovely flowers that I order from you, and I get to see bupkus. Not even a lousy picture. Sheesh, you'd think someone would take the hint and at least send me something. I hear from them about how wonderful and lovely my gifts are by calling me and sending me e-mails, but do they take a picture, or better yet, send me flowers back? It's a thankless task being as nice as I am. Oh, well. At least your task isn't thankless. How do I know? Because I'm saying thank you right now!!!!(Delia C. , Tucson AZ )

 

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I was in the USA recently, and I discovered the tradition of Thanksgiving. It's such a wonderful time to take the summer and autumn harvest and put it to good use for family that visits. I was interested to see how my American friends celebrated, and from what I understand, there is a turkey and potatoes and that's about what the similarities are between families. I like the idea of having a major holiday before Christmas that kind of celebrates autumn and all its colors. I was also impressed with the flowers. I understand that not everyone includes flowers as part of the holiday, but if my friends are any indication, everyone should have flowers. I would like to start a Thanksgiving celebration in my country, and I can start with turkey, potatoes, and autumn flowers.(Irina K., Tallinn )

 

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I don't know if you keep records on these or if you remember me or anything like that. My name is Kathy [U....] and I sent a note to you about two weeks ago that I thought your ordering system was nice before I ever sent anything. Well, let me say that the delivery of the flowers to my parents in Oregon was just as satisfying as the ordering process. The blooms were wonderful and they're still wonderful these two weeks later. My mother thanks you also.(Kathy U. , Mission Viejo CA )

 

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The receptionist in the hotel I recently stayed in recommended you to me, and now I send my wife something floral every time I work away.(Milton Morton, Kansas City MO )

 

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I usually look for the FTD affiliation, but I recently realized that this is not enough to ensure the accurate delivery of the flowers that I send. Thank you for restoring my faith in Internet retail flowers.(Tom S. , Arica , Chile)

 

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