I send my mom one of your gift baskets every week. Your staff are far more knowledgeable about flowers than I and always help me make the right choice!(Monica Gimley, Los Angeles CA )

 

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Is there some kind of large population of patient souls where you get your customer service people from? Do they also babysit for a trio of tiny terrors (ages: 3, 6, & 8)? I must have been on the phone with this person (I forget her name, sorry!) for at least a half an hour trying to order a simple flower arrangement and I have to chase around my terrors (I mean: lovely children) at the same time. I think it took me half that time just to get her the address. Thanks for not hanging up on me. HA!(Anne B. , Appleton WI )

 

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A good way to tell if you're doing a good job is if you have repeat customers. I am what you might call an "extreme" repeat customer. I haven't counted the number of flower orders I've done with you, but it's a lot. There's a lot of people who need flowers, especially those who don't know why I continue to live on the other side of the world.(Joanne H., Valparaíso )

 

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If there's a better way to send flowers, I would be frightened to see it, because the level of customer service you provide can be downright scary. In a good way.(Dorrie E. , Bristol TN )

 

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Thank you for always being there. When I wake up in the middle of the night and remember that I need to send my uncle Robbie a birthday present, you are right there waiting to take my order.(Caitlin S., Erie PA )

 

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I’ve tried lots of different flower delivery companies to send bunches to my family in Hong Kong. Though it has been largely hit-and-miss, I thought you should know that your flowers were most definitely a hit. This is most exciting for myself, who has been so far unable to impress the people back home. This may have done it. Maybe now they will stop asking about when their daughter is going to settle down. Eh, perhaps not. But at least I can feel better about sending them the fruits of my labors every now and again.(Olivia N. , Hong Kong , China)

 

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Thanks for being a part of our family hannukkah celebration. Though my father doesn't allow flowers at the table for it, they were all over the living room, courtesy of my mother. When I ordered them I had no idea that they would last through the whole holiday. Thanks for working with such quality people that produce such quality things.(Norma G., Dover NH )

 

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Sharon my wife has received flowers from you monthly for a year and shows no signs of getting fed up - in fact I think I would be in trouble if I stopped!(Ricky Harding, Milwaukee WI )

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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The flowers I sent to my son and daughter-in-law for a congratulations on purchasing a new house actually got there. I mistakenly sent them to the new house address without thinking about escrow and even move-in time. I couldn't be there in person because I'm overseas, so I had to suffer through a night of thinking, "what did I forget?" It didn't hit me until my son called to say they were very appreciative of the flowers I sent. It was then that I remembered giving the wrong address on the form, and I became more confused because they actually got delivered to the right place. I'm bursting with pride at my kids being able to afford houses and I'm also red in the face because I can't even figure out where they are now! Anyways, thanks for following up and being so persistent about the delivery.(Beryl I. , Middletown OH )

 

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