You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P., Durban )

 

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I tried several florists both on the phone and online while looking for flowers to surprise my wife with on our 25th anniversary (and boy was she surprised!) and one thing struck me about you – you knew exactly what I wanted straight away. Thanks very much for helping us have such a happy anniversary.(Wilson Hutchinson, Philadelphia PA )

 

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My mother talks about the flowers that I sent her for Mother's Day two years ago. I used you guys then, and someone else last year. She doesn't talk about those. That's the best case for going to you when I need to send flowers, and it'll happen again this year.(Jasmine B. , Bellingham WA )

 

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One thing I hadn't counted on when I sent my girlfriend flowers, and that was the amount of gratitude she showed me. I mean, I've sent her flowers before and I've never gotten the kind of response I got when I sent your flowers to her. (Pat L., Waterloo IA )

 

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Thanks for delivering your flowers so early in the day. It was perfect for the lunch date that I had with a new girl that I wanted to impress. She was definitely impressed and it set the tone for the rest of the day. I owe you a lot beyond what I paid for the flowers.(Jennifer P. , Anniston AL )

 

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After sending a number of flower orders with you, I am compelled to ask how you make each one of them special. I have ordered the same arrangement more than once and each time the arrangement was unique and beautiful each in its own sort of way. There's no mass production involved. Thank you for being unique in your industry(Luanne W., Bay City MI )

 

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You must get hundreds of orders in a day. It's nice to feel that every single order is given special attention. I know this because every single order I've done has been done right and has often been much more than what I ever expected.(Brenda I., Seoul )

 

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My mother talks about the flowers that I sent her for Mother's Day two years ago. I used you guys then, and someone else last year. She doesn't talk about those. That's the best case for going to you when I need to send flowers, and it'll happen again this year.(Jasmine B., Bellingham WA )

 

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My wife insists I take flowers with me when I travel away from home as a mark of good fortune, and favors flowers from your shop. There must be something in it – I’ve never been in an accident in 7 years of life on the road.(Junko Suzuki, Tampa FL )

 

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I normally order flowers from you for birthdays and anniversaries for my family. But last month, I had the unhappy experience of ordering them for my mother’s funeral. It felt kind of strange ordering from a place that had normally given my family such joy. But your website helped me choose something that was very appropriate for the funeral service, and I can’t thank you enough for reminding me that there is beauty in everything.(Di L., Visalia CA )

 

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