I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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My new husband and I would like to thank you for the wonderful job you did on my centerpiece and bouquet, as well as my Aunt Lucy’s funeral the following week. Having to deal with you twice for very different purposes was made much easier by the professionalism of your florist shop personnel. You have our heartfelt thanks.(Hannah M. Middlemas, Atlanta GA )

 

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This was my granddaughter's first birthday experience with flowers, and I hope it doesn't set her up for a life of disappointment because other companies don't measure up to what you do.(Cecilia U., Lancaster CA )

 

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Once again, the power of flowers shows that business really does get done by greasing the skids. I could not even get someone to handle my phone call for a prospective client until I sent flowers to the rep's receptionist. They do open doors. Thanks for helping me see exactly what I could get and where I could get it to.(Celeste L. , Turlock CA )

 

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My husband and I leave surprises for the other to find, and last week I was delighted to find your chocolate gift basket in the bathroom! Best bath I've enjoyed in years!(Marion M. Duggan, Stockton CA )

 

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If there's a better way to send flowers, I would be frightened to see it, because the level of customer service you provide can be downright scary. In a good way.(Dorrie E. , Bristol TN )

 

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The lady on the phone was very good and understanding and I was able to arrange for flowers to be sent to my wife to congratulate her on her new job within 90 minutes!(Annette S. Springer, Fort Worth TX )

 

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Who invented Valentine's Day? He must have been some kind of genius. It's right in the middle of winter when we're all busy trying to keep the winter chill out of the house. It makes you stop and think about all of the people you love and who love you. I am just floored sometimes at the reaction I get from my wife when I give her flowers, especially on Valentine's Day. I think it's because it's one day where we can forget about things like de-icing the driveway and block heaters and shoveling the sidewalk. I really appreciate the things you do for guys like me.(Mark N. , Syracuse NY )

 

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It was an absolute pleasure working with you, from the initial planning stages right through to seeing the flowers on the actual day.(June Richmond, Indianopolis IN )

 

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I was a little hesitant about purchasing a flower display for my aunt’s funeral over the Internet, but my fears were quickly put aside when I saw how beautiful they were. I shouldn’t have doubted you, and I hope to have more happier reasons to use you for delivery in the future.(Tammy O. , Muskegon MI )

 

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I was first attracted to your site because of your descriptions of the flower meanings. I’m in the flower trade (OK, I’m a delivery guy), and I didn’t know half the stuff that was on there. Last year, I ended up getting daisies and ivy (marriage and loyal love) for my anniversary. I’m ashamed to say that I didn’t use your site to order. The ones I got were OK, but I felt a little guilty for not ordering from you. This year, I finally ordered that same combination from you. It was a special order, so I talked with one of your service people. I was impressed with them, but that’s not why I’m writing. Both my wife and I were blown away with how much better and more professional your arrangement looked than the one I got last year. I’m glad I finally ordered something from you, and I wanted you to know that.(Ross C. , Modesto CA )

 

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You folks raise the bar for excellent service and usability. The web engine you use is one of the best I've seen for ordering in a retail environment, and the look and feel of your site is very easy on the eyes. I appreciate the trouble you went to to make the whole ordering experience a pleasant one for the customer, and I think it's because you really care about the people who orders flowers and gifts from you. Kudos to you.(Kelton D., Carson City NV )

 

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I've been a customer of yours for almost two years and I can't think of a time when one of my orders was messed up just a tiny bit. I have worked with a lot of companies like yours for different products, and I can't think of a single other one that I can say that about. Flowers either must be very easy or your flower services must be very good.(Allie I., Tuscaloosa AL )

 

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I offered to buy my mother a new food processor this year for her birthday, but nope, she wants another plant just like last year. I have a little secret about that, though. I was going to give her the food processor last year, but it was a little expensive for me, so I got her the plant. Now I find out she would actually prefer the plant. Parents!(Pat O. , Oshkosh WI )

 

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There I was, in the middle of the night, buying flowers for my daughter who’s away at college. Just a little reminder that she still has a mom, but not so much of a reminder that she gets that tone in her voice: “mah-ahmmm.”(Susan H. , Fort Collins CO )

 

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Gemma and I were thrilled with the wedding flowers - the flower bouquets were beautiful are still going strong!(Kelvin Henderson, Boston MA )

 

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My elderly father has just discovered he can send my Aunt Polly in Cardiff, Wales the most stunning flower bouquets for her 70th birthday.(Marie Reece, Tampa FL )

 

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