You must have been doing this for years and years to have achieved a near perfect level of customer service. You somehow got the address right, even when I wasn't sure. I wasn’t familiar with the format of addresses in America, and I dashed off a panicky note to you earlier. I’d like to apologize to you if I could, because by the time I wrote the note and sent it off, apparently it had already been fixed and was well on its way to being sent to the right place.(Barbara P., Durban )

 

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You have my undying admiration for being a company that does what it promises. Every claim you made was and is true. I was a doubter at first, but all my doubts were dispelled this last Christmas, when I hesitantly made a huge order (over $1000) of flower displays, arrangements, and bouquets for the company Christmas party. It's a small company, so I wasn't sure if it would just add to the frivolity of the occasion or if it would be worth it in terms of employee cohesion. Well, it turned out to be both. For the first time in nine years, we did not have any turnover the first six months of the year following the Christmas party. I don't know if it was because we were throwing lousy parties before, or if it was a coincidence or what. But because I've used your flower delivery services a good deal since then and only good things have happened, I tend to think that the quality of the materials you use had something to do with it.(May S., Bangkok )

 

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Thanks for your patience. I should have known that everything would be OK. I absolutely told my mother to call the SECOND she received the mystery gift from me, so I was concerned that I hadn't heard from her all day. I apologize for calling to bother you so often. It turned out that she was so impressed by the flowers themselves that she FORGOT to call her only daughter who actually sent it to her. Everything's fine. Thanks for being YOU.(Nicole U. , Morristown TN )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L. , Burlington VT )

 

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Thank you for helping this family make the transition to having a Jewish daughter. I recently started my conversion to Judaism after marrying into the faith. My family has not exactly been running up to congratulate me on my choice. They've been largely non-religious, but they celebrate Christmas like every other American family. I was surprised to see that my mother decked out the whole house for a hanukkah celebration, because I didn't know they would be going all out for me. It was very gratifying that though they couldn't say that they supported my choice, they were showing support anyway. Thanks for allowing my mother to order some holiday appropriate flower arrangements so that she could feel better about having me in the house.(Catherine D. , Gdansk , Poland)

 

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You won’t get any argument from me – your flower bouquets have brightened up my sister’s last few months as she spent time in hospital. She’s now back home and has a just-ordered flower delivery on the way!(Jimi Hanson, Glendale CA )

 

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What more could I ask of a flower company? Valentine's Day flowers that did the trick, a reasonable price, an easy to use website, FTD, and a delivery that knocked her socks off. I can't thank you enough for making me look really good.(Jaime H., Scranton PA )

 

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For some things, anticipation is part of the fun. Not for flowers. I want them where there supposed to be when I want them there. I commend you on having the great service and efficiency to make sure that happens. I haven't been let down by you yet, and I have high standards. I just wanted you to know that I appreciate what you're doing..(Stacy S., Temple TX )

 

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My husband and I don’t have much time to spend together outside of evenings and weekends, but what we do enjoy is surprising each other with gifts. Last week I received one of your gift baskets, the chocolate one - delicious!(Maggie Brownlee, Saint Petersburg FL )

 

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How do you make your flowers look so good and last so long? All the flower bouquets I've sent my wife have lasted for days - thank you!(Jodie Marsh, San Jose CA )

 

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