I don't trust any flower shop that doesn't use FTD. I also don't trust any flower shop that messes up an order, no matter how small or big. My business, at bottom, is about persuasion, and if my persuasive powers are undermined by a poorly delivered PR gift, then I look bad, which makes you look bad. I say this as a theoretical, because I have never had occasion to complain about any bad things: The fact is, there haven't been any bad experiences I've had sending gifts to other businesses, provided I use you folks.(Kirk V. , Prescott AZ )

 

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I love to have flowers around my flat when I’m entertaining but my recent accident has left me unable to walk as much as I would like. Your delivery girl has been fantastic and considerate, as has the staff on the end of the phone. When I’m fit and well I’m coming down to your flower shop to thank you all personally.(Christina Middlemas, Kansas City MO )

 

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Sometimes it's hard to believe just how much people appreciate and love to get flowers. I never realized how much my wife loved to get flowers until I sent her some from a business trip for our anniversary. What a reception when I got home!(Allen W. , Rockford IL )

 

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This was my granddaughter's first birthday experience with flowers, and I hope it doesn't set her up for a life of disappointment because other companies don't measure up to what you do.(Cecilia U. , Lancaster CA )

 

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I simply love all the choices that you have. I like that you have other things besides just flowers, like plants and FTD baskets of gift foods. That's good choices right there. I sent one of the baskets to a friend and he liked it very much. I sometimes wish someone would send me one of those, but maybe I can send myself one one day.(Wilma N. , Midland TX )

 

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My wife is astonished - I bought her flowers! A word of thanks to the lady on the phone who helped point me in the right direction and choose from your vast line of flower bouquets and gift baskets.(Don Mackay, Washington DC )

 

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The hospital is not a fun place to be over the Holidays. I know, because I lived through it once. My dad spent last Christmas in hospital recovering from bypass surgery. So I wanted to send something to let him know we were all thinking of him. I wish I could have been there, but we're scattered throughout the world and we never really see each other during the holidays because traveling is so frightful nowadays. More often than not we see each other in the spring, celebrating nothing in particular, because it's much more bearable. I apologize if this sounds like my life story. All I really wanted to point out was that I thought the floral arrangement I send turned out wonderful. My mum clicked a few images for me to see, and I noticed how much fuller and more colorful they seemed than what I remember from the picture on your website. A pleasant surprise, thank you very much.(Abigail H. , Wollongong NSW , Australia)

 

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I guess I always thought that sending flowers from different places was all the same. You're all hooked into that FTD thing, aren't you? Well, I'm here to say that not all flower delivery places are the same. I've tried other places and their level of service has not been nearly as high as yours is.(Ryan W. , Victoria TX )

 

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You people change lives. OK, maybe that’s an overstatement. As a society, we generally send flowers at important milestone occasions like weddings, funerals, graduation, birthdays, anniversaries, etc. But maybe that’s why you’re in the business that you’re in. Organizations like you and FTD must have a number of people in the industry who love what you do and are interested in being a part of these life changing events. (Cammie R., Hagerstown MD )

 

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There I was, in the middle of the night, buying flowers for my daughter who’s away at college. Just a little reminder that she still has a mom, but not so much of a reminder that she gets that tone in her voice: “mah-ahmmm.”(Susan H., Fort Collins CO )

 

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