I guess the virus that's been going around has finally gotten to my brother, who's been down for almost a week now. I sent him flowers from your site a couple of days ago. He tried calling, but his voice was too shot for him to say anything, so we chatted a while until he fell asleep. I wanted to pass on the message that he liked them a lot, even in the bemused, post-feminist way he has about him. And the fact that he's been sick. He means well. Thank you for providing me a way to cheer him up.(Ginny E., Saratoga Springs NY )

 

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My sister and I both love your flowers and send each other a bunch of something each birthday.(Lola Chavez, El Paso TX )

 

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Thank you for being so responsive. I ordered one of your arrangements for my anniversary, but there was a problem with the credit card. It wasn’t your fault, but you not only corrected the problem, you made a good customer because you were so good about it. I wish more Internet places gave as good service as you did.(Carlos O., Little Rock AR )

 

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I never imagined the flowers would look so remarkable. My wife was delighted, and now her sister is pestering her husband for something as magnificent – I gave him your number!(Terry S. Stewart, Los Angeles CA )

 

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The best way to express my appreciation for getting the flowers to a mourning household is to order more, I guess. I've used you in the past for happy things, like weddings and birthdays, but this time, when I wanted to express my sympathy, you were there for me. I'm glad you have such a selection that there are many different occasions that I can order from you for.(Eliza E., Decatur AL )

 

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I don't know if you have any idea how much your flowers mean to people. How many people who receive flowers act like my mother and shed a tear and how many give you a hug like my father? You bring a lot of happiness in the world by translating what people feel into something others can hold onto and see and smell (and taste, I guess if they wanted). Thanks from all of us who are affected by such things.(Callie U. , Pocatello ID )

 

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I love to have flowers around my flat when I’m entertaining but my recent accident has left me unable to walk as much as I would like. Your delivery girl has been fantastic and considerate, as has the staff on the end of the phone. When I’m fit and well I’m coming down to your flower shop to thank you all personally.(Christina Middlemas, Kansas City MO )

 

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I've been ordering flowers and other gifts from you for a long time now, and I thought I would take the opportunity to say that I am completely satisfied with your level of competence and service. I have never had the occasion to complain or even make a suggestion to make your process better. That in itself should tell you something about your level of service as it is perceived by customers.(Abby L. , Burlington VT )

 

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Thank you for treating the funeral of my cat with all the seriousness of a person's funeral. I went to several flower shops in my neighborhood and I got all manner of inappropriate comments. I appreciate that it doesn't matter what the occasion is, that I know you'll do a good job.(James H., Glens Falls NY )

 

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I am sure there are all kinds of people who take service and diligence like yours for granted. Please be assured that I do not. When I like the way someone does something, I let them know. I, and my daughter, absolutely LOVED the white roses that I sent to her in advance of my visit. You people are a real treasure.(Juanita E. , Montevideo , Uruguay)

 

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