You folks raise the bar for excellent service and usability. The web engine you use is one of the best I've seen for ordering in a retail environment, and the look and feel of your site is very easy on the eyes. I appreciate the trouble you went to to make the whole ordering experience a pleasant one for the customer, and I think it's because you really care about the people who orders flowers and gifts from you. Kudos to you.(Kelton D. , Carson City NV )

 

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What a great customer service team you people have. All just for flowers from a schlump like me to his wife. You’ve really got a smooth operation going on there.(Lou J., Atlantic City NJ )

 

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I have a lot of people around me, but it can be kind of lonely as the only American working in this office. I love my job, but I sometimes miss following sports and talking to American girls. It's nice to stay in touch with e-mail , but it's much more satisfying to send and receive flowers as a gesture of effort to stay in touch. It would be a better symbol of effort if it actually took any effort on my part to order from you. But, like they say, it's the thought that counts. Thanks for being there when I need you.(Beverly V. , Milan , Italy)

 

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My view is there can never be too many flowers in the world or too many people to receive them. I'm glad I found a company that shares my view and makes it easy for me to send flowers whenever I want.(Janelle K. , Omaha NE )

 

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Just for the record, my father really likes your plants that I've been sending him. The old codger will never admit it, but he appreciates the way they brighten up his dark, dank three-room cabin in the mountains. He gives me some song and dance about them being "good for the air quality" but I know he just likes them for how they look (kind of like he chose his last two wives... ahem...) Thanks for a great gift a daughter could give a father.(Caroline E., Lafayette CO )

 

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Thank you for the large bouquet of red carnations you delivered from one of my male friends. I think I'll probably be seeing him again!(Linda G Thorpe, Las Vegas NV )

 

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There I was, in the middle of the night, buying flowers for my daughter who’s away at college. Just a little reminder that she still has a mom, but not so much of a reminder that she gets that tone in her voice: “mah-ahmmm.”(Susan H., Fort Collins CO )

 

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I guess I always thought that sending flowers from different places was all the same. You're all hooked into that FTD thing, aren't you? Well, I'm here to say that not all flower delivery places are the same. I've tried other places and their level of service has not been nearly as high as yours is.(Ryan W. , Victoria TX )

 

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I use the Internet all the time to order things. I like to think that I get the best prices for everything. But I am writing to tell you that when I order flowers, I used to go with the absolute lowest price. But it just became too embarrassing for the recipient when inexpensive flowers came to mean cheap flowers. Now, I’ve learned to do it right and order flowers through you guys. I mean, the whole reason to send flowers is to make a good impression, right?(Delphine E., Santa Cruz CA )

 

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As a society, we tend to send flowers out of feelings of guilt for not being in a place we would normally be. Before the advent of automobiles and airplanes, we wouldn't stray too far from home (except in a few cases), and so we didn't have a need for sending gifts through the mail, or the Internet, or using FTD, or some other wire service. But we are products of our times, and because even nuclear families are so far flung, and because husbands and wives often live and work on different continents from one another, we have this need to send gifts to one anther in lieu of being there. What we're acknowledging is that we usually do what we can to make compromises between how we would like to live and how we would like to be close to one another. It's apparently socially acceptable to be apart like this as long as we can send each other things that remind us of this emotional connection even though there's no physical connection. ROCK ON, BROTHER!!!(Rey V., Nagoya )

 

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