The centerpiece you created for our wedding was the most beautiful I've seen across many weddings over many years - a deep thank you!(Lea Rosen, Portland OR )

 

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I thank you for putting some joy into the life of one of my closest friends. Sadly, she passed away from cancer recently much too young. The flowers that were delivered to her hospice always brightened her day no matter what her mood was. I tried to visit with her as often as I could, but busy lives often get in the way of such relationships. The flowers she received had no such problems, though. She often said that it was as if I were there, and she would talk to the flowers as if they were me. I say thank you again for putting some life into her death and for giving everyone involved with her, including herself, some respite from the suffering.(Gwendolyn S. , Adelaide , Australia)

 

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I gave my wife more expensive gifts before, but I never got the reaction that I got when she received your flowers. It wasn’t an occasion, it was “just because”. I’ve never seen her get all gushy like that over a simple gift before. I have to think you had something to do with that. I have to say thank you.(Jules H. , Antioch CA )

 

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My flowers were beautifully arranged; a delight to behold plus I got a lovely smile from the courier as he handed them to me!(Alisha Feldman, Fremont CA )

 

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I appreciate that in the flower world FTD is like the phone company, so every florist has to use it. But I'd like to say that I think you guys are different. Because of some credit card issues, I used more than one flower delivery company to order some accent flowers for a Christmas family celebration. I was stunned at the differences between the flowers I ordered from other sites and the flowers I ordered from yours. I don't know how you do these things, but you have won me over permanently.(Gladys N. , San Luis Obispo CA )

 

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Is there such a thing as FTD fatigue? I hope not, because I've been using you the way I used to use a handful of other paper catalog companies. I was so pleased and satisfied about the first few orders I did from you, that I now use you exclusively. Just don't go anywhere, OK? That's really the only constructive criticism I have for you. I'm so dependent on you now that I don't know what I'd do if you went away.(Jenn J., Danville IL )

 

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Thank you for helping my sister-in-law celebrate her 30th birthday in style. She's never really been a part of our family in any meaningful way, even though she tries I think my brother has managed to shield her from much of the family nonsense that might help bring us closer. This year, I ordered flowers from your site, and our older sister did as well. We all got together for her birthday, without my idiot younger brother, and we realized that the flowers helped break the ice when we got there. She loved them and started crying because she appreciated the gesture so much. It was very touching and it got us all together emotionally. (Krystal Z. , Morgantown WV )

 

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Thank you for being so calm and understanding. And I’d like to apologize to Heather, who took my call. There was a problem with my credit card and I really freaked out. All of the emotion surrounding my husband’s funeral just came roaring out at that moment, and then to have my credit card stop working was just too much. This was three months ago, and I am only now coming to terms with the whole thing. But I wanted to apologize to Heather, who was gracious enough to let me vent at her and smart enough to take care of the problem on the spot.(Katherine L., Mayaguez PR )

 

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I like getting and receiving flowers a lot. I mean, a lot! So you can guess what I loved about your website. All I have to do to remind my husband that he's still married is point and click. Then he gets my flowers and remembers why he's still in love with me. I don't like using my girl powers this way, but sometimes it has to be done. (Maria Q. , Guadalajara , Mexico)

 

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Do you notice how other companies do customer service, and then do the opposite? You must be aware just how different your services are, because I've noticed no decline even in the two and a half years I've been ordering from you.(Justine U. , Abilene TX )

 

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