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All coupons and special offers are subject to cancellation and/or change without prior notice. Coupons, codes, store credits, specials and/or discounts cannot be combined with any additional offers. Offers are valid with coupon or promotion code only. Not valid on previous purchases. Void where prohibited. A WBF® store credit may only be used for purchases online at WesleyBerryFlowers.com, but may not be used over the phone.
Purchases that are identified as qualifying for a rebate are awarded the rebate in full as soon as the product has been delivered. The notification of the rebate will be sent by email along with the delivery confirmation. Rebates cannot be used on the original purchase that earned the rebate. All rebates have an expiration date and must be claimed within said period of time. All rebates issued by this company are redeemable exclusively with this company for future purchases and has value only when used online with one of the approved websites upon which it was issued. These rebates cannot be combined or used with any other offers, they must be used off the original list price of the product. A WBF® rebate may only be used for purchases online at WesleyBerryFlowers.com, but may not be used over the phone.
Shipping/Service Charges: Our shipping/service charges for florist hand delivered flowers as well as all UPS/FedEx delivered items can range from $9.99 to $19.95. Sales Fee: Covers variable costs associated with fresh product availability year round. The Sales Fee can range from 6-12% of the total order cost, prior to discount. Standard Service: Based on your delivery requirements, a variable fee (ranging from free to 19.99) will be added to help ensure your arrangement is delivered the date you choose. Express Delivery: For delivery requests that you would like delivered before Noon local delivery time, an additional fee will apply, ranging from $2.99 to $6.99.
If you are not completely satisfied with the quality of one of our products, please fill out our support form, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, orders where delivery was attempted, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancellation fee applied. Depending on certain circumstances, some orders may not apply to this policy. If the payment was made by card, the refund will be sent to the same card. Refunds are issued within a 7 day period.
Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H.C. and will be cleared accordingly. Service Charges (SC) and Handling Charges (HC) may cover such cost as shipping, delivery, packaging, taxes, licensing, compliance issues as well as issues related to market price fluctuations.
This Limited Warranty Policy shall be governed by the laws of the State of Michigan without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with the purchase of any goods or services shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you may agree to submit to the personal jurisdiction of the state courts located within Oakland County, Michigan and the federal courts in the Eastern District of Michigan, Southern Division for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. In either the case of arbitration or litigation, the entire aggregate liability of Wesley Berry Flowers and any of their affiliated companies shall be limited to the amount actually paid by the customer for the products giving rise to the liability; and, in no event will the total cumulative liability of Wesley Berry Flowers and all of their affiliated companies exceed the amount paid by the customer for the goods and/or services ordered. Notwithstanding the foregoing, Wesley Berry Flowers and all of their affiliated companies may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
We utilize 3rd party delivery services including Fedex, UPS, local flower shops, and other services that allow us to delivery our products. Confirmations provided by these delivery services are valid evidence of the product's delivery.
Information We Collect: If you open an account or make a purchase on our site, some contact information
is collected to process the order. This includes your name, e-mail address, and mailing address.
We do not store any credit card details.
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
WBF ® floral company may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
WBF ® floral company may share your information with reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
WBF ® floral company cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.